Découvrez les avis des clients sur les hôtels à Tokyo

The Tokyo Edition, Toranomon
4.3/5114 Commentaires
The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!
Pullman Tokyo Tamachi
4.6/542 Commentaires
Shinagawa
Excellent hôtel bien situé, proche des transports en commun, dans quartier pourvu de nombreux restaurants, et commerces variés à ses pieds. Dans un style moderne, luxueux sans être ostentatoire pour autant. Jolie chambre, grande, très confortable, bien insonorisée, pourvue de tout, et même de pyjamas prêtés par l'hôtel ! Pour moi c'était du jamais vu!👍 Le petit déjeuner est très agréable, avec beaucoup de choix. Tout le personnel de l'hôtel est très professionnel, à l'écoute et réactif. A ce propos un grand merci à Rina Ezawa du restaurant de l'hôtel pour sa gentillesse et sa promptitude à organiser nos dîners de dernières minutes. Si je revenais à Tokyo, c'est cet hôtel que je choisirais à nouveau.
Mesm Tokyo, Autograph Collection
4.6/558 Commentaires
Tokyo Tower
Caveat: only stayed here one night and left early morning so we didn’t experience the gym or breakfast. Service was great, such as the staff waiting for us in the lobby at 5:40am because they knew we’d booked a taxi and wanted to help with the bags. That kind of proactive service. Martinis at the bar were perfect; live music made for nice ambience; check in and express check out on the TV were super quick. Dinner at the teppanyaki restaurant downstairs was delicious although surprising the staff barely spoke any English (we arrived from a small country ryokan so this was surprising in Tokyo). But Japanese people are so wonderful and friendly you can always get by with some menu pointing and miming. The real magic here though is having your own balcony, which in central Tokyo is a rare treat (pic is our view from balcony). I’d definitely stay here again.
Sheraton Miyako Hotel Tokyo
4.4/5202 Commentaires
Shinagawa
I spent two weeks as is code enough to everything I needed throughout my stay. Good location, well run, really pleasant staff and multiple restaurants. Great value for money.
Grand Hyatt Tokyo
4.7/542 Commentaires
Akasaka - Roppongi - Azabu
The Grand Hyatt is a quality hotel in a premium location. Great access to the metro and the best parts of Tokyo. Plenty of food options near by and walkable to Aoyama and Omotosando, the best areas in Tokyo (in my opinion). The hotel is clean, well maintained and managed. The food options are decent, but the breakfast options aren’t great. The club lounge breakfast is below average. It has a strong smell of fish from the Japanese breakfast dishes, and there are no eggs available. I’d look elsewhere for breakfast and wouldn’t put any value in this if that is a consideration to upgrading to club lounge. PROS: Quality rooms with nice wood upgrades and a very nice rainfall shower with strong water pressure. Rooms are a decent size for Tokyo. Service is very professional Location is ideal CONS: Dated rooms. TV’s are from about 1995, and the rooms are probably 10 years past due a remodel. With that said, they are quality rooms which do date better. Club Lounge breakfast isn’t great. No eggs, strong fish smell. Mattresses are hard and older, so not level. Globalist status did zero for me at the hotel. No upgrades, not even a higher floor as requested. Not a place to come if status upgrades are important to you. While I understand that a full hotel means no upgrades, it’s still possible to get a higher floor, which was requested but not granted. Overall I would say for the value this is your best Hyatt option in Tokyo given the service, quality, and location versus price.
Dai-Ichi Hotel Tokyo
4.6/5146 Commentaires
Ginza - Tsukiji - Shinbashi
Le service est très bon, mais les installations sont un peu vieilles, la chambre est grande, le rapport qualité-prix global est correct, l'emplacement est excellent

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