Grand Sapphire Resort & Casino

Review: Grand Sapphire Hotel, Cyprus During my recent holiday in Cyprus, I had the opportunity to stay at the Grand Sapphire Hotel. Overall, it's a hotel with several strong points, but unfortunately also some significant shortcomings that affected the overall impression of the stay. The Negatives: Issues That Marred the Experience Right on the first day, we were surprised by the absence of hot water, which was very unpleasant after a long journey. Another, and unfortunately crucial, problem was the unbearable presence of cigarette smoke in the room, coming from the air conditioning. My girlfriend felt unwell because of it, which is completely unacceptable for non-smokers and significantly impacted our comfort and health during the stay. Regarding the staff, the level of English was catastrophic, with very few exceptions. Communication was often difficult and frustrating, which shouldn't be the case in an international hotel. Furthermore, we would have appreciated the presence of an ATM directly in the hotel and a souvenir shop within or very close to the hotel, as their absence was inconvenient. A significant concern, even during a period when the hotel wasn't at full capacity, was the dining room struggling to cope with the number of guests. It felt like it was already at its limit, raising questions about how it would handle a fully booked hotel. This could lead to long waits and a less pleasant dining experience if not addressed. The Positives: The Bright Sides of the Stay On the other hand, the cuisine at the Grand Sapphire Hotel deserves praise. The food was excellent, with sufficient variety and wonderfully seasoned. The desserts, in particular, were phenomenal, and we looked forward to them every day. The hotel environment itself is very nice and clean, which contributed to a pleasant atmosphere. The service by the pool in the PERA area was also generally good, although the quality of service naturally depended on the current occupancy. Conclusion The Grand Sapphire Hotel has the potential to be a great holiday destination, but it needs to address key shortcomings. While the culinary experience and hotel cleanliness are of a high standard, problems with hot water, smoke in the room, inadequate English proficiency among the staff, and the apparent lack of dining room capacity relative to the hotel's potential occupancy significantly detract from the overall impression. For a future visit, I would consider whether these issues persist.

A very comfortable and well organised resort. They have a very well equipped gym and a very pleasant beach but they insist on payment for using both “inclusive “ facilities. There seems to be no coordination of charging policies across the complex, one receptionist says that a facility is free but when you get there the other receptionist wants to force you to take out a membership even though you are a resident in the complex.

For me I liked the service at Grand sapphire hotel first, work members of hotel were really helpful and careful, everyone was welcoming and always ready to help, especially Akzhan in guest relations, she was helping me a lot, always smiling and created for me a positive and welcoming atmosphere throughout my journey. Loved the hotel for its luxurious surroundings and personal.

I enjoy the environment of hotel The cookies that put on the hall. The personal are very good. Sara from guest relations she always helps us. We really like this hotel and everyone should come and try this serves, you will not regret. Everyone is so helpful and nice.

Upon my arrival at the resort the tone of my visit was established, being both very courteous and professional. The attitude of the staff was always attentive and willing to do their utmost to achieve my request or need. A special mention to the customer liaison team for their continued desire for excellence. Thank you to the entire establishment for a thoroughly enjoyable experience.

I am a regular customer at Grand Saphhire resort and casino..i only can say that this complex is superb and world class..congrats to Erol and Gülen for their incredible superior service in the restaurant of the casino..Best branş in the area of Iskele..Highly recommend.