We stayed at this hotel to attend a family party. We picked Premier Inn as they are all of a similar standard and never disappoint……..till now. We were put in room 11 as a family of three. On entering the room there was an overpowering damp smell. The room was booked for three and it had only enough towels and cups for two people, I know it’s trivial but the room should have enough supplies for all occupants. Due to being held up in traffic we had a quick change and back out so we were not late to the party. When we returned after midnight we discovered the full extent of how filthy the room was. At the side of the bed there was a dried substance on the skirting board. The skirting boards round the room were thick with dust. The end of the double bed had dried splashed stains on it, I don’t even want to think what was splashed and dried all over the place. The bathroom had clearly at some point been flooded and badly repaired. The ceiling had mould on. The light fitting was covered in rust. Behind the bathroom door was thick with dirt and the floor was discoloured, but we were unsure if this was mould. The heating did not work and the room despite putting the thermostat up to 30 degrees and it was freezing. We discovered in the morning the heating had been turned completely off on the radiator. Yes we should have checked the radiator that night but after travelling for over 5 hours then going straight to a party till late we didn’t think to as we were exhausted.Opening the curtains in the morning they were dirty and had black mould on. I have to say for the price we paid for a night it was just shocking. It was so bad we couldn’t bring ourselves to get in and use the shower so waited till we got home. I have never seen a hotel quite as filthy. The issues were reported to reception and we were just told to contact guest relations! This hotel should come with a health hazard warning!
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