Courtyard Tyler

The property need a good cleaning and updating. Everything pretty worn. Bed was awful. My husband did not sliip...too lumpy.

When we arrived the lady that greeted us was very nice. Checked us in promptly and very pleasant. I went up to our room and opened the door to a awful moldy smell, then looked around and realized I had booked a King Suit and was in a double room. I called front desk and she proceeded to tell me they over booked the hotel and that is all that is available. We got our stuff and headed to the front desk and my husband then chimed in to tell her that was unacceptable and that room smelt terrible on top of it not being the room we booked. She then said we could leave or she could move us to another double room but that was our only options. We don't get out of town often so I was very upset to get a double room. She then said the entire town was booked so if we left we probably won't have other options. We had a wedding to get to in an hour so we took the other double room and moved on. Long story short If I book a King Suite I attend on getting it. Really even made me more irritated that she didn't even say anything when we checked in. Just assumed it was fine.

I paid and reserved a king bed and pull out couch with a walk in ADA compliant shower. When I arrived they put me in a king with pullout couch with regular shower and tub combo. When I asked the front desk they informed me that they don’t have a room that fits that description and the best they could do was a king bed with walk in ADA shower or 2 double beds and a low tub room. When looking at the options they said they would give us both room (adjoining) for the original rate I paid for the one. When I got home I found that I was charged again for the second room for more than I paid for the first.

Loved everything except pool area. Flooring around pool area is too slick, anyone but especially kids. Otherwise no complaints. Would definitely stay here again.

Underwhelming The check in was slow—the front desk attendant was in the bathroom for 15 minutes, and another employee had to call and text to get someone to come. The hotel itself smells like mold/mildew, and the a/c in my room didn’t work. The walls had lots of staining and water on the wallpaper. Also! No complimentary coffee in the lobby. At all. Gross.

i was impressed by the accessible features of the room, by far the best that i’ve seen. our stay was in a quiet room and everything was nicely arranged. we had a pleasant stay. that’s why we keep coming back.