Ulaanbaatar Boutique hotel

Évaluations de Ulaanbaatar Boutique hotel

Ulaanbaatar Boutique hotel

WW9F+G77, SBD, SBD - 8 khoroo, Ulaanbaatar, 11000, MongoliaVoir les informations sur l'hôtel
Ulaanbaatar Boutique hotel
Ulaanbaatar Boutique hotelUlaanbaatar Boutique hotelUlaanbaatar Boutique hotel
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Commentaires des voyageurs

3.8/5
Bien
8 évaluation
Évaluations vérifiées
Emplacement3.8
Commodités3.6
Service3.8
Propreté3.8
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Toutes les évaluations(8)
Évaluations positives(5)
Évaluations avec photos/ vidéo(2)
Évaluations négatives(1)
Utilisateur anonyme
Séjour au juill. 2024
Voyageur d'affaires
10 évaluation
4.5/5
Excellent
Publiée le 22 août 2024
The hotel has been renowated in 2024 so everything is very nice and clean, but still a lot of room for upgrades, especially regarding to the restaurant and coffee shop - they are not even close to the 5* hotel level
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for your positive review! We appreciate your feedback about our recent renovation and service. Your comments about our restaurant and coffee shop have been noted as we continue to enhance our dining facilities to meet five-star standards.We hope to welcome you back soon.Sincerely,Ulaanbaatar Hotel Management
Jianwu
Séjour au juill. 2024
Seul
3 évaluation
4.7/5
Extraordinaire
Publiée le 14 oct. 2024
スフバートル広場すぐの場所に位置し、非常に便利です。高級感のある外観やロビーで清潔感がありました。客室は広く快適で良く寛げました。
Traduire
Réponse de l'établissement: Dear Jianwu,Thank you for your excellent 4.7-star review! Our central location indeed makes us an ideal base for exploring Ulaanbaatar's historic heart.Your high ratings for cleanliness, service, and surroundings are truly appreciated. We continuously strive to maintain these standards while improving our amenities further.We look forward to welcoming you back for another comfortable stay with us!Sincerely,Ulaanbaatar Hotel Management
Invité
Chambre double supérieure
Séjour au oct. 2024
Voyageur d'affaires
1 évaluation
4.5/5
Excellent
Publiée le 20 nov. 2024
酒店服務非常好，但是平台和酒店訊息不對等。連着定了3天。先定了一天，後面兩天是後續的。後面兩天補了很多錢，三天定的房型一樣、後面兩天卻需要加價。而且後面兩天貴了將近一百元，就是不清不楚的，在異國溝通也不方便，
Traduire
Réponse de l'établissement: Dear valued Guest,Thank you for your feedback and for staying with us. We sincerely apologize for the inconvenience you experienced regarding the booking process and the pricing discrepancies.Please rest assured that we take such concerns seriously, and we are currently investigating this matter to understand and address the issue. We aim to ensure that all information is consistent and transparent across all platforms.We appreciate your understanding and patience as we work to resolve this. Should you have any further questions or require assistance, please do not hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother experience in the future.Sincerely,Ulaanbaatar Hotel Management
Invité
Séjour au juill. 2024
Seul
7 évaluation
5.0/5
Exceptionnel
Publiée le 18 août 2024
房間有點小，但是比較乾淨衞生，位置很好，去哪裡都方便
Traduire
Réponse de l'établissement: Dear Valued Guest,Thank you for staying with & providing a perfect 5-star review! For future stays, we recommend our Superior or Deluxe rooms which offer more spacious accommodation while still providing the same convenient location and high standards of cleanliness you enjoyed.We look forward to welcoming you back!Sincerely,Ulaanbaatar Hotel Management
Invité
Séjour au juill. 2024
Voyageur d'affaires
1 évaluation
0.5/5
Publiée le 22 août 2024
服務很差 溝通效率低下 不推薦入住
Traduire
Réponse de l'établissement: Dear Valued Guest,We sincerely apologize that your stay with us did not meet your expectations. Your feedback about our service and communication is concerning, and we take these comments very seriously.We would appreciate the opportunity to understand your experience in more detail. Please contact us directly so we can address your concerns properly.We are committed to improving our services and hope you will give us another chance to serve you better.Sincerely,Ulaanbaatar Hotel Management
eitnim
Séjour au juill. 2024
En couple
3.0/5
Publiée le 24 août 2024
Average but well located. Double room with tiny bed, only 1 mug, 1 glass and 1 towel although 2 people staying. No room either side of bed and very dated decor. Unclear from reception whether breakfast included. Noise from function downstairs really bad. Bathroom is wet room , dated and floor slippery. Staff very friendly, and willing to help . However much cheaper than other hotels in area, and bedding clean and teeny tiny bed was comfortable
Traduire
Réponse de l'établissement: Dear eitnim, We sincerely apologize that your recent stay at the Ulaanbaatar Hotel did not meet your expectations. Following our extensive 5-year renovation completed in June 2024, we are committed to doing everything possible to ensure our guests have a perfect and comfortable stay. Your detailed feedback highlights specific areas where we can improve, and we take your comments very seriously. We are actively working to address each point you raised - from room amenities and noise management to bathroom facilities and overall guest comfort. Our team is dedicated to providing an exceptional experience for every guest who walks through our doors. We would be grateful if you could share more details about your stay directly with our guest relations team. This will help us understand exactly how we can enhance our services and make immediate improvements. Our goal is simple: to make every guest's stay not just satisfactory, but truly memorable. We appreciate your honest review and the opportunity to learn and grow from your experience. Once again, we deeply apologize for any inconvenience you encountered during your stay. Sincerely, Ulaanbaatar Hotel Management