Tianyuan Hangyou Hotel (Urumqi International Airport)

The hotel staff were very helpful. I was stuck in baggage claim, they helped liaise with the driver to wait for me (through Trip.com's staff - very prompt response and helpful). My ******* wasn't working and they helped me order food. The airport shuttle is every hour, not every half hour. Leaving the hotel on the hour, and leaving the airport outside Gate 3 on Departure level every half past.

We chose this hotel because it is not too far from the airport. The hotel also provides pick-up and drop-off services from/to the airport but prior booking is required (although we did not use the service). Strongly recommend to dine in at the hotel's restaurant as the food is delicious and reasonable and the ambience is good. It was cold in the evening so we did not go out to explore dining options but having our dinner at the hotel's restaurant was an excellent choice.

The hotel itself has a great location near to the airport which makes it convenient when transferring flights. The room itself is big, however the bathroom was not functioning properly as the floor went all wet after I took a shower which could be avoided.

It's 16km from urumqi town. Good for transit as it's near to airport with free airport transfers. Need to reserve the airport pick-up a day before arrival and clarify regarding the location for pick-up in the airport. Urumqi airport is huge. I was confused with pick-up location, went to arrival gates instead of departure gate where the hotel pick-up was. Otherwise, the breakfast was great with many choices. There are lots of restaurants and small night market around hotel for meals

Hotel Pickup: I arrived at 1:30 AM and contacted the hotel for a pickup, only to be told that they don’t offer pickups after midnight. This was misleading as this was not mentioned on the hotel polict site. I explained that I didn’t have any Chinese yuan on me at the time, and only then did they agree to send someone to pick me up Drop-off: The drop-off service was also disappointing. Their website mentions a "free drop-off," and I requested to be dropped off at 6 PM for my 9:30 PM flight. The reception staff informed me that the last drop off was at 4 PM, which was a surprise since the English version of their site didn’t provide this. This caused inconvenience, and I had to be dropped off earlier than planned Rooms: The carpet in my room was quite old, dirty and with blood stains and hair left behind from previous guests, which was off-putting Cigarette Smell: The first room I stayed in was good, so I decided to return. However, upon my second stay, the room had a strong smell of cigarettes. I reported it to reception, and they simply suggested I "open the window." That didn’t help, and I had to request a room change. Despite the hotel claiming to have “non-smoking rooms,” this was not enforced. The second room still had a slight smoke smell, especially when the air conditioner was on. I was advised by reception that "people smoking in the hallways might be the issue" but if you advertise a smoke-free rooml, the policy should be consistently enforced throughout the property. The lobby also had a strong cigarette smell, and there were ashtrays around Limited English/No English: The staff had very limited or no English skills, even for simple requests like asking for the Wi-Fi password. This made communication difficult Staff: One of the male reception staff was rude when I asked for the Wi-Fi password. He responded with an annoyed tone and rolled his eyes, which is not acceptable behavior for customer service. Another staff member reception seemed quite annoyed me when I made simple inquiries. On a positive note, one of the female staff members -Uyghur descent was quite helpful and assisted me with booking food through the didi app I would not stay here again due to the persistent smell of cigarettes, misleading information, rude staff, and unclean rooms

Not so close to airport as expected as old airport closed. However w some help got picked up and service, breakfast, staff were fine. Next time I may just get off at the metro and walk 15 minutes.