Arena 20 Suites

Muy recomendado

Valencia stay Comfortable apartment, well located for what we wanted and with public transport close by. Only downside was lack of safely usable plugs for kitchen appliances.

Creo que deberían considerar dar más flexibilidad para hacer el check out, un poco más tarde de las 12. Ya que hay que entrar después de las 4 pm. Por lo demás todo excelente y lo recomiendo.

Disappointing at the best I will try to be as fair as I can so please read carefully. The property is nice. A flat with a double bed and a sofa bed. There is a hob, fridge/freezer, dishwasher but not an oven 🙄. Also available a hair dryer and an iron. A shower cabin with shower gel and shampoo. Quite clean and close to amenities and public transportation. Although, as I have said many times, hospitality businesses it is not just a nice room. No staff available, noise after midnight from other residents, they request a deposit which I wasn't aware or willing to pay whatsoever, but I blame mostly the app for that as it should be somehow clear so to avoid it. My previous experience (just once) was really bad as I was trying to get my money back for weeks. Communication is bad at least and I had to visit their office, when they reassured me that I would have my money back a couple hours after check out which off course didn't happen and I will take action with my bank when I get back or even to ask for legal advice. Needless to say that there is not any chance to book again with them or with anyone who requires a deposit. I would rather to pay a bit more and to stay in a real hotel with real professionals who know how to treat their guests. I won't upload any photos or videos as I might need to use them as evidence.

The positive, new property, nice decorated, good bed and clean bathroom. The bad, extremely complex to check in, they ask for a deposit charged to your credit card and then after a week haven’t got it back yet, they only operate on office hours, no one available after that. They don’t accommodate to guest needs and you need to accommodate to their schedules, deposit and system. Not disclosed in the original listing. this companies should not be in the hospitality industry as they don’t understand how to treat guest and meet needs.