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Durant une arrêt de puissance, nous avons fait une réservation à une autre Residence Inn seulement pour l'avoir annulé par courriel quelques heures plus tard. J'ai appelé cette localité et non seulement ils ont une chambre, après avoir entendu notre manque de pouvoir, l'agent nous a dit de venir même avant de vérifier en heures. La gentillesse qui nous a été montrée en cherchant désespérément à loger le 4ème jour d'une éteinte de puissance était tout simplement la meilleure et très appréciée! De mon appel initial, au contrôle en cours et tard le lendemain, lorsque nous avons vérifié tôt - le service client et la gentillesse étaient au premier rang! L'agent voulait s'assurer que nous avions le pouvoir et que notre maison était sûre. Le salon était très confortable, le salon était très confortable et très confortable.

La chambre est large, l'équipement est complet, le réfrigérateur est équipé de micro-ondes et un coffre-fort, l'assainissement est propre, le service est attentif, très proche du magasin, pratique d'achat, 7 jours de séjour, il est recommandé.

As others have said, this hotel is nice but does need to move forward. When we arrived after a very long flight and drive we couldn’t find reception. It appeared that the drive through drop off had been turned into a seating area and there were no signs or directions to help, first fail. We finally found where to go and had a lot of luggage so had to just park as near as we could and find a trolley. This area was opened up the day we left so least loading the car was easier. There was only one lift we found which was very very slow. The foyer is also very noisy as the Hudson restaurant overspills into that area. We were told we had a large king room and when we went in, yes it was nice and spacious with a huge sofa to chill on. However when we looked out of the massive window, rather than a lovely balcony or even a view of the car park we were squashed in the corner with just a view of a pitched roof so made our room very dark with very limited natural light. The patio room next door was being refurbed so there dirty windows and dust. We never actually saw anyone fixing it either. The coffee making area was very tiny so instead of putting it into the room, it’s squished by the bathroom. What we hadn’t realised and not easy to see, the coffee in reception and parking there is a fee for so beware of that - you get nothing for free. There is a pool but was heavily used by children so there appeared to be no adult time. It also looked tired. Everywhere does look like it needs redecorating and bedding is tired and one slow lift clearly was a hindrance to some. As we were only one floor up we used stairs apart from check in and out. What did notice was someone had used a table upstairs for chilling as there was seating but a dirty wine glass and beer glass stayed there for three days! Didn’t make us feel that cleanliness was priority. We only had one breakfast at Hudson bar which was nice but at $65 we thought that not viable for our stay, so we brought some breakfast to have in our room each day. Washing up was a challenge so bought own tea towel. As others have said cleaning is on request so we opted not to have it and just asked for coffee pods as needed. Fridge did need a defrost, as couldn’t put any ice packs into the ice box. Staff are ok but again depends who you get, needs to be more across the board than intermittent.

Le terrain était très bon dans l'ensemble. Les terrains étaient très bons avec des choix de places à l'extérieur. Le personnel du bureau frontal était ami et utile. Les chambres sont dans différents bâtiments avec beaucoup d'escaliers extérieurs. Les ascenseurs sont cachés de la route. Les chambres étaient étrangement meublées. Vous pouvez facilement marcher à quelques restaurants décents et un café. Ce n'est pas près du centre-ville. Le petit déjeuner était vraiment terrible par rapport aux autres Suites Homewood.

We arrived in Carla at the desk was so sweet and said she had saved us a room on the 4th floor as we requested. The room was beautiful it was quiet every night. Through our stay we also were delighted to have Natalie helping us with our boarding passes in several questions we had. A couple of days Luke helped us out with laundry detergent in several questions we had for him. They all had beautiful smiles and wonderful attitudes. Everybody at the hotel all the employees were outstanding. But these three employees. Carla Natalie and Luke I want to give an extra shout out to them how much we appreciated them. Sonesta is near everything in Vancouver just blocks from the and several restaurants to choose from. We had dinner at two of them. We will stay there our next trip out to Vancouver Washington for sure. Good job Sonesta in selecting such excellent employees. It really made our stay so wonderful. Thanks again

Le petit déjeuner est bon. L'emplacement est également bon!

On a quite corner away from the hustle & bustle of busy streets. Beautiful surrounding. Within walking distance of the Black Bear restaurant. The happy hour bar with food starts at 5pm was great! Thanks Paula for outstanding service! This helped to make our short trip of two days so enjoyable. Ladies at the desk where very accommodating. They do have an indoor pool and hot tub! Nothing to write home about. However, If we ever visit Vancouver again, I would stay here. Very clean Lobby and beautifully decorated.