The Remote Resort

This was my first trip to Fiji, and I went for the diving on Rainbow Reef. The positive reviews of the resort, the staff and the food/drinks are all accurate. This is truly a magical place that is perfect for those seeking peace, quiet and tranquility. I can highly recommend The Remote Resort. However, there is also something very special about its 'on site" dive operation that not everyone writes about. This resort also offers a concierge scuba and snorkel operation that is custom tailored to meet the expectations of its guest. With multiple boats, knowledgeable crews, high end gear, all of your needs are accommodated. Wilson, the Team lead, has created an operation like no other I have experienced. His commitment to safety is greatly appreciated. His knowledge of the Reef system is unbelievable. Moreover, his attention to his staff and the guests is sensational!!! I would go back today!!

This is the most exciting and important invigorating vacation my husband and I have been on. We came to Remote Resort from California after a stressful previous year. Living in traffic and on top of one another in albeit beautiful Newport Beach. We travelled from LAX via Fiji Air business class (lovely flight, good food and drink with a very clean plane and highly attentive staff) and then raced over to the Fiji smaller terminal for our internal and flight. We were delayed 5 hours by a huge rainstorm. Turned out we could have slowed down a bit in getting over there. Then you take a boat to the resort. Note: Do not bring your LV or high end leather luggage as it is going to get wet and no one will care what you are carrying anyway! After a beautiful arrival which I will let you experience and won’t spoil the surprises, we rested for the rest of the day. Over the next 4 days we snorkeled everyday thank you Vileesi and Kim. Vileesi snorkeled with me everyday and actually held my hand in difficult current and made sure that she showed me everything there was to see that I surely would have missed. We had so much fun snorkeling, eating, drinking, laughing and hanging out with our new staff family. The food is so delicious and is not , not American processed, chemically enhanced food. It is fresh, home grown, cooked to order food like we are supposed to be eating. Our American bodies go through a period of food detox I think and you will leave this resort with a finer palate and more appreciative of fresh, healthy food. The rooms are clean clean clean! Amazing air conditioning and the house reef was better than any I saw anywhere else. Everything is so alive. It was a real awakening for me of what Hawaii probably looked like 75 years ago. This resort brought my husband and I closer as there is nothing to do at night except listen to your own music and talk and entertain each other. Outdoor shower was pristine, not a **** in sight! Kim and Valeesi made sure we did a new part of rainbow reef each day and went to some fabulous new beach and ate great picnics with my hand made Mai tais. We cannot wait to go back next year. This was too good of a place to not continue the exploration of amazing Rainbow Reef and I can’t wait to get back with our new friends! Love you all at Remote for making our time Amazing❤️John and Kristi

I would have rated this hotel 4-5 stars had they not advertised themselves as luxury. If our experiences at the hotel were not wonderful, I would have rated this hotel as a 1-2 since they advertised they are a luxury, boutique resort. Our first impression of the hotel was being picked up at the airport in a regular sedan (4 people in our party, so we were squished together) with a broken windshield. Now I realize we are on Taveuni, and replacing a windshield might take a bit of time, but I have the impression it is rather just not a concern. When we arrive at the wharf to board the boat, there is no easy way to get down to the boat. We had to precariously drop about 4 feet into a boat that happened to be secured to the dock and then transfer into our boat. This boat is a quite utilitarian boat and looks nothing like the boat on the website. On the way to the resort, the motor nearly failed multiple times due to a leaking fuel line. One of the hotel employees had to hold the line together during the trip. As we drove past the dock of the hotel, I hoped that we were passing a neighboring hotel as I looked at the pier that was in disrepair and did not look like it would last another season, but that was not to be the case. When we arrived at our villa, we noticed the decorative deck covering in front of the pool was detaching from the deck, the cables on the railing were no longer tight, there were weeds (not small, new weeds) growing in our shower area. As we left the villa for dinner, the door handle fell off. After dinner, we got to experience the lack of hot water. We had some lukewarm water which did not stay that warm long enough for 4 people to have brief showers. The wooden pathways around the resort were in need of maintenance. While we were encouraged to take the trail to the lookout, a good portion of the trail had not had the grass cut in a long time and the seating at the top was covered in algae/mildew. The second day of our stay, the pool started to look cloudy and green. The pump was not working. There were two boats used for transfers and tours. Both could use some maintenance. The one which did not pick us up the first day is going to lose its windows soon if it continues to lose nuts and bolts. The other issue with the use of boats in a luxury stay is that boats should only be used to transport guests when guests are on board. They should not also be transporting supplies for the hotel and appliances that need repairs. These are all management issues. The staff is lovely and truly wants to make your stay amazing. They are friendly and hospitable; however, many of them are from villages which do not even have electricity. They have no concept of the Western expectation of luxury. This is not their fault in any way. The manager should be setting expectations and supervising. I have no doubt this was once a beautiful luxury resort, but those days are long gone. If you are not looking for luxury and do not care to have a few d