Photos de Staycity Aparthotels Venice Mestre

Réponse de l'établissement: Gentile Signora Chiara,la ringraziamo per aver condiviso la sua esperienza presso la nostra struttura. Siamo felici di sapere che il soggiorno nel complesso sia stato positivo e che abbia apprezzato la disponibilità del nostro personale, così come la vicinanza alla stazione, un aspetto molto comodo per chi viaggia.Ci dispiace, però, che alcuni aspetti non siano stati all’altezza delle sue aspettative. Prendiamo nota delle sue osservazioni sull’ascensore: comprendiamo quanto possa essere poco pratico dover attendere a lungo, soprattutto in una struttura con diversi piani e prenotato da diversi altri ospiti contemporaneamente, la salita o discesa possono aumentare i tempi. In alternativa è presente un secondo ascensore nell'altro lato della Reception. Per quanto riguarda il parcheggio, siamo consapevoli delle limitazioni della zona. Purtroppo, trattandosi di un'area urbana centrale, non è semplice disporre di un parcheggio privato gratuito, ma cerchiamo sempre di fornire ai nostri ospiti indicazioni utili sulle soluzioni più vicine e convenienti.La ringraziamo ancora per il suo feedback, prezioso per continuare a migliorare. Speriamo di poterla accogliere nuovamente in futuro e offrirle un soggiorno ancora più confortevole.Cordiali saluti,Carlo - StayCity ApartHotel - Mestre -

Réponse de l'établissement: Dear Mr Wong,Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you appreciated the new room facilities and found the kitchen well-equipped and convenient—it’s great to know it made your stay more comfortable.Cleanliness is one of our top priorities, so we're glad the room met your expectations upon arrival. We're also pleased that you enjoyed our location and found it easy to get around, whether by train or bus.It means a lot to hear your kind words about our front desk team. We're happy we could quickly resolve the issue with the bathroom floor drain, and we appreciate your understanding.We hope to welcome you back again soon!Warmest RegardsCarloStaycityApartHotel Mestre

Réponse de l'établissement: Dear GuestThank you so much for your kind words and the great rating! We're truly happy to hear that you appreciated the new facilities, especially the kitchen, and that you found everything clean and convenient. It’s also wonderful to know our location and service met your expectations.We’re especially glad we could quickly resolve the issue with the bathroom drain — your comfort is very important to us.We hope to welcome you back soon for another great stay!Warm regards,CarloStayCity APartHotel - Mestre -

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful review and recommendation! We're delighted to hear that you enjoyed the cleanliness, comfort, and convenience of our location. We're also glad our staff was able to promptly assist with the shower gel. Your feedback helps us improve, and we hope to make your next stay even more seamless. Looking forward to welcoming you back soon!Best regards,Adriano

Réponse de l'établissement: Mr/Mrs ngThank you for sharing your feedback.We would like to clarify that Staycity is an aparthotel, as clearly indicated in the description available at the time of booking. Our model operates differently from traditional hotels, and it is standard that additional beds, such as sofa beds, are not made up in advance. However, every apartment is fully equipped with complete bed linen kits, allowing guests to prepare additional beds easily if needed.Regarding your comment about the bed condition, we would like to point out that all bed linen is professionally cleaned. Any visible marks may refer to the mattress, which is sanitized after each stay but, despite regular cleaning, may naturally show some signs of wear over time.We are naturally sorry that your experience did not fully meet your expectations. Nevertheless, we would like to remind you that our reception team is available 24 hours a day and would have been happy to promptly assist you with any issue reported during your stay.We remain at your disposal and hope to have the opportunity to welcome you again, offering you a more pleasant stay.Kind regards,GabrieleStaycity Aparthotels

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to share your feedback.We are delighted to hear that you appreciated our convenient location, the proximity to public transport and local amenities, as well as the cleanliness and modern feel of our apartments.We acknowledge your comment regarding the train noise and we thank you for bringing it to our attention. We are constantly working to improve the comfort of our guests and your observations are very valuable to us.We truly hope to have the pleasure of welcoming you back soon for another enjoyable stay.Kind regards,Adriano

Réponse de l'établissement: Merci pour votre excellent retour ! Nous sommes heureux que votre séjour ait répondu à vos attentes et que vous ayez apprécié la cuisine entièrement équipée, l'emplacement pratique à proximité de la gare et toutes les commodités que nous proposons. Nous sommes heureux que notre personnel ait rendu votre séjour encore plus agréable ! Nous étions ravis que tout soit en place et la vue depuis la tour était un avantage supplémentaire. Merci pour votre recommandation et nous espérons revenir dans le futur ! Réza, Staycity Aparthotels, Venise, Mestre

Réponse de l'établissement: Dear Guest,Thank you very much for your kind words and for sharing such a wonderful review.We are truly delighted to hear that your stay with us was so enjoyable and that you appreciated both the comfort of your room and the service provided by our team.Knowing that we exceeded your expectations and contributed to making your visit a memorable one fills us with great pride.We hope to have the pleasure of welcoming you back to Staycity Venice Mestre for another delightful experience in the future.Warm regards,AdrianoStaycity Aparthotels Venice Mestre

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback following your recent stay with us.We’re pleased to know that you appreciated the room amenities, including the kitchen facilities, and the convenient location near Venice Mestre Station, supermarkets, and restaurants.We’re sorry to hear about the issues you experienced with the shower water pressure and temperature. Please rest assured that we have shared your comments with our maintenance team to ensure these matters are looked into and resolved where necessary.We appreciate your input and hope to have the opportunity to welcome you again in the future.Best regards,AdrianoFront Office Team