Upon check-in on 29.03.24, we were assigned a room that significantly differed from the description and images provided on the booking listing. The key discrepancies include: The room featured a bed only 140cm wide, contrary to the expectation set by the listing images. The bed was made with a single set of bed linen, and only one pair of towels was provided, inadequate for a booking made for two guests. Believing this to be a mistake, we approached the hotel reception the following morning for clarification and requested an additional set of towels and bed linen. Despite being assured of this adjustment, our room remained unchanged upon our return, with the initial single set of linens and no additional towels provided. After expressing our dissatisfaction, we were offered a "free upgrade" to another room, which matched the description and images of our original booking. This situation leads us to believe we were initially provided incorrect accommodations. This experience not only caused us significant inconvenience but also raises concerns about the accuracy of room descriptions and the quality of service provided by the hotel. We believe this situation warrants compensation for the discomfort and inconvenience experienced, as well as an explanation for the initial discrepancy in room allocation. Also, hotel didn't answered for this request in direct messages to them and didn't accept my refund request that I sent to them with help of *********** support :)
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