Hotel Servigroup Montíboli

We feel compelled to write this review for the Hotel Boutique Balandret, Alicante. We booked for one night with the intention of staying longer. Check in went well, with Lluis, front desk attendant, very responsive and working diligently, and kindly showing room options. (Vincent, the other attendant at the front desk was pretentious and condescending, carrying an air of superiority.) Having informed Lluis that we may stay for another 2 or 3 nights, he explained the layout of the Hotel, with a nudist beach directly in front of the sea front rooms. We have no issue with people’s choices, but this is not our thing, and we would have chosen another hotel if this had been explained online. Having driven all day, we unpacked and decided to order room service, noting the amount of dust sitting on the appliances, as if nobody had used the room for several days. The in-room menu was very limited. We tried calling to place the order, but there was no phone connection. Then we tried connecting to the Internet, and no connection. Frustrated, I dressed, and walked to the front desk. Moving around the property is a puzzle, with several lifts involved. Lluis had left so I had to deal with the condescending attendant. I explained the two issues, stating I was very surprised that a hotel represented as top quality had these issues. He made a smart remark to a coworker, and I called him out on this as being unprofessional. He attempted to backup and to be responsive. A “technician” was sent to the room, messing with the phone connections, to no avail, so no in room phone. The technician, whom we found to be the groundskeeper, advised we should go to the front desk to sort out the Internet connection. So, back I went to the attendant manning the front desk, who took the position that there was a problem with my Mac Pro. I explained we had been travelling around the World for several weeks without any issue, but his position remained unaltered. To overcome not having an in-room phone, he suggested I call Reception on my mobile!!! I returned to the room, and we went to the restaurant. Once seated, the only server opted to take an order from guests seated after us. We ordered food and drinks. The quality of food was seriously lacking, so we ate half the meals and returned to our room, to be confronted with the loud noise. I returned to the front desk to be informed that trains pass near the Hotel. I asked why this is not disclosed online, or at a minimum, upon check in, to no avail. Vincent offered to move us to another room, evidently with less noise. Since we had unpacked, and we were worn out from travel, along with the back and forth to the front desk, we opted to stay and to check out first thing next morning, which we did. Since there was no kettle to boil water, the attendant suggested we use the hot water from the coffee machine, stating we should first run the hot water several times. We tried, but the water smelled and tasted badly, as though the pipin

We came to enjoy food but it was not as we expected. Tho food was not to our expecttation overcooked chiken and cold dry sandwich. We have been here many times but this time was a misstake. The thing that gave the whisit a moment to remember was the nice people on left a nice couple from Alesund í Norway who was on their honeymoon and the nice guy from the UK who we sherd interest in Paul MacCartney songs like Bluebird and the fackt he had a consert on the bech under our feet 50 years ago.

This hotel is wonderful. We are still here and it is coming to the end of the season so very quiet but in a way that makes it more special. The staff are fabulous. Every individual we have spoken with has been friendly, helpful and courteous. The room we have is amazing. It’s a comfort room with a huge balcony, two sunbeds and two chairs where we have enjoyed the weather and the views. The pool area is clean with pretty spectacular views across the Med towards Alicante. Breakfast is fantastic. Plentiful and fresh and you are not rushed. We have eaten in the relaxed Alhambra bar and the formal restaurant. Both are good - the formal restaurant was outstanding if you love fine dining! The gym is functional with a sea view and we plan to check out the spa later. All in all - we would definitely return for a relaxed high quality break from it all.