Warwick

Unfortunately there were only 2 young lads working in the whole hotel. They didn’t seem very knowledgable, they charged me for the stay although I had already paid through trip - they did refund me, but that was after I went to speak to them showing them my bank statement.. and my husband then had to go back again to get the refund sorted! For some reason speaking to me wasn’t enough!! They had hardly any meals available in the restaurant. Only burgers! The room itself needs a massive uplift, the bathroom looked really unclean and falling apart. Really sad stay considering it was part of a Christmas gift. Definitely won’t be returning.

Josh is so helpful and friendly. Hotel is clean. Food as you expect most importantly the beer is cold. So a great stay. Kayleigh checked us in and was so friendly

Bedroom was fairly poor. Walls damaged needed paint. Empty shampoo bottle left behind by previous clients in bathroom. Restaurant/bar not clean. Floors dirty with food/sweets

When we checked in the room we had book was as expected however we did notice there was no shower curtain in the bathroom, we freshened up and was heading out very quickly for dinner and so mentioned this to Emma as we were leaving, She did say that she would need us to move rooms due to housekeeping not being available so late in the day and that we should go for dinner and when we were back at the hotel she would move our room. When we arrived back at the hotel we waited for 20 mins with another person in front of us because Emma and Rhina had a very busy bar and restaurant to tend to. We then had to go pack up our belongings and come back to reception and then go back up to our new room, altogether taking time away from our break :( When Emma could get back to the reception desk she then upgraded our room and was very apologetic, she handled the situation extremely well given the circumstance which were for a Saturday night when the Christmas market was on at Stratford upon Avon , the hotel was obviously very busy. There needs to be more staff on duty on a Saturday night , especially when there are things happening locally. We stay at premier inns regularly and this has now meant that we would consider staying elsewhere going forward. Emma especially is a credit to your premier inn team and deserves a very well done. Her interpersonal skills are fantastic and she remained calm and professional whilst clearly under pressure.

Stayed with family to visit Xmas marked at Stratford Upon Avon. We couldn’t fault our stay, the receptionist Emma was extremely pleasant and helpful, she’s a great asset to Premier. The rooms were very clean and comfortable. Lovely selection of food for breakfast. Highly recommend, thank you Emma and Premier.

Visited premier inn today in Warwick spoke to a very helpful lady called Emma She took the time to answer all my questions and was extremely polite. I am staying at the hotel for a couple of nights over the Christmas period and Emma made me feel at ease’s with the booking, her customer service skills were second to none and this is how all customers should be treated! To Emma manager, give her a big thank you from me!