K7145OWpeters
12 janvier 2025
Urgent: changes needed A wonderful hotel that needs make important changes to keep its reputation and 4* rating. We have stayed at this hotel for many years and enjoyed its fabulous position, great ambience, excellent restaurant and delightful staff. However, there have been recent changes under new management that need addressing Over the busy holiday period non-residents were allowed to pour in from the beach having reserved pool side beds for the day. 20 or more beds crammed together around the main pool available for a few dollars in preference to hotel residents who can only find beds around the family pool where small numbers of beds are available. If this is allowed to continue Kobe will become an overstretched beach club rather than a 4* hotel . The second change results from new restaurant management. The food this year did not live up to its reputation as one of the best restaurants on the beach. Missing items from the menu, frequent overcooked food, a much inferior wine list- only a single white available by the glass- and if you don’t like South African chardonnay you have a problem. Where were all the splendid Italian wines previously available. Lastly, no interaction of the restaurant manager with the guests, which was previously a major feature, and little supervision of the restaurant staff. This was until recently a superb hotel as confirmed by the many positive views reported on Trip Advisor. However, times have changed and the these new issues need to be resolved if the hotel is to retain its 4* status.
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