Hotel Polo Towers Agartala

2. It's been almost 3 years we are coming to Polo tower's and in Agartala more than five years . Anywhere I visit always prefer reviews before booking. Very neat clean & cozy hotel, only gym fixtures need to change, rest fine. Thanks to Ms Barnali Dhar for always helping us.

Excellent hotel for business travel. Good food, friendly staff and well prepped rooms. Their service is best at the main dining restaurant..while the ambience and music at the poolside bar ks great, service there is slow. have stayed here 4 times and can safely say its the best place to stay in agartala

I stayed here for 01 night and had 03 rooms. It is a very nice hotel and not very far from the airport. Hotel staff was amazing. Check in was smooth and quick. Duty Manager Susanta helped us a lot and reception staff was also very helpful. Rooms are spacious and housekeeping staff Dilawar (if I am not mistaken by his name) was amazing. Breakfast spread was also good. Being a vegetarian my expectations were not that high for the food but I had wonderful dosa. Overall it was a nice and pleasant stay.

Hari, great full, jyada bahut achcha hai aur humko bahut jyada service Kiya Hai iske liye shukriya and thank u bolo Tower

The stay is very comfortable, location is good, food is good. Staffs are friendly, Babita Debbarma from reception is helpful. Dipankar Paul from housekeeping is very caring. Security staffs are also very alert. Hari from restaurant is a waste, unfriendly, rude. He directly denies food. Breakfast starts at 0730, but many things are available before that, other persons allows, by Hari says not possible.

Unfortunately Polo is the only 5 star property in the town and the hotel and its staff take their guest for granted. This was my 4th or 5th stay at the hotel in the last 3 months. The rooms are good, spacious and clean. Restaurants are good ambience wise, quality of food is ok, but variety and service are a big challenge. Room service is terrible - a bottle of beer is delivered after 35 mins of placing order and 4 reminder calls. Another room's food bills are posted incorrectly in my room. Promised discounts on F&B and SPA does not reflect on bill, when asked - the hotel says T&C applies. However, these terms and conditions are not provided with the reservation confirmation email - I don't know whom to approach for this. I have attached a screen shot of the email communication which has no reference to T&C - which according to the hotel staff is a web designing issue. But the fundamental issue is who owns it? I as a customer or the hotel management as a service provider. Since the hotels operates in a monopolistic or duopolistic market, the approach towards customer satisfaction and customer care is missing. Ms. Osmita Das who handles the centralised reservation system is extremely rude and insulting in her behaviour. Therefore, I have never called her after that and booked directly through the website. I am a frequent traveler and have travelled to over 35 countries and almost all over India. I have stayed to all major hotels from Oberoi Udaivilas to govt guest houses, and hostels. I am very flexible and my expectations are also minimal. However, I expect to receive value for money. Cheating and misleading communication is not acceptable. It is high time that the hotel management takes this feedback seriously and work on these aspects. If you do not improve, you will soon loose your customers to Lemon Tree and Taj hotel which are going to start operations in the city soon. Please don't see this as a criticism - rather look at it as a feedback and a pathway to improvement.