Weymouth

Have stayed here previously, and as seems to be the case with PremInn in general, the quality is declining whilst prices continue to rise. As ever the staff were good but simply overworked. The Prem + room we had was superficially good with the extras being as described. However closer inspection revealed poor cleaning standards with cobwebs in the bedroom and god knows what at the base of the shower screen. The nespresso machine had a fine layer of dust evident and the unit housing the mini fridge was filthy. Putting the top hat on it all the pub/restaurant has recently closed down with no notification whatsoever to guests with a live booking. They opened a portakabin kitchen in the carpark serving rudimentary breakfasts on the day we left. We've stayed in worse but the Brand seems to be on a bit of a downslope with cost cutting evident in all areas.

Poor welcome … staff gossiping and laid out with shoes off on customer reception sofa. Advised that restaurant was closed for good…but no mention of this before booking during or after. definitely not compensated in the price of the stay!!!!! For this inconvenience … stairwells UNBEARABLY hot I nearly fainted!!! Room tatty and dirty see pictures.. breakfast from shipping container a disaster.. two staff members didn’t have any bacon, and coffee machine not filled with water.. 9.15am and charged £6.80 for this cold delightful sausage sandwich. Management didn’t want to know if my complaint and premier inn customer service via head office will only let you fill in a generic form. Not allowing photos of your troubles stay.. ah and the WiFi doesn’t work.. and you’re not near the sea either. So for the price.. my advice BOOK somewhere else!!!!

Don’t bother going the premier rooms are the same as the normal rooms you just pay extra for a fridge and a coffee machine, the rooms are tatty, the air conditioning didn’t work and there are no windows you can open even just a crack( the 1st night reach 26 degrees) . I ruined our honeymoon

The hotel itself was clean and comfortable the staff were friendly and helpful but unfortunately the onsite restaurant was closed for refurbishment but we only found this out on arrival! It really should have been stated at the time of booking but wasn't

Upon arrival we needed to request towels due to none where left in the bathroom. We had upgraded to the premier plus for the WiFi due to my wife had to work the following morning, waste of time as it was so slow she had to hot spot her own phone. When making a cuppa the kettle was awful with limescale. The bed underneath had not been hoovered. The air conditioning was not working which made the room very hot. And then to top it all when checking out an interview was taking place in the reception where everyone was passing and the manager taking the interview was hilarious with how they were conducting it. The manager on the morning shift had no interest in any of our concerns and just asked us to raise it with customer services. The only positive part was the bed was very comfortable.

despite being sent email up on email regarding food and drinks, the beefeater was closing in June and there was no food or drinks to be had was breakfast was finished. Not once were we advised of this. We ended up having to get a taxi into town as one of the party was on crutches, which is why is was more than a little inconvenient that the bar and evening meal was not available. The eating experience.... I booked this Premier inn as I have stayed he before. On the run up to the stay I was getting emails showing the menu for both Breakfast and dinner. However I did receive an email saying the Beefeater was closing in June but we could still eat, nowhere did is say there would be no bar or evening meals available. This changed all our plans, as one of my friends how was staying in another room is on crutches due to a knee op, dinner and drinks at the beefeater would be ideal as he couldn't walk far. We ended up having to get a taxi into town £10 there and £10 back. Breakfast. we were told in the morning that the chef had just received his notice of redundancy, but was still working. We were meeting a group of us for Breakfast on The Friday morning so the buffet breakfast was Ideal, nope it was all you could eat, but had to order so it could be cooked to order. This caused confusion with the waitress who was lovely and will be an asset to whoever she works for next. When the order came there was one breakfast short (this wouldn't have happened if it was a buffet) she apologised and the missing breakfast wasn't to long in coming. However when it did come the poor waitress was in tears, I went and had a word and she said the chef was rude to her for messing up our order, we were find with it and hadn't made it a issue.