My wife & I have been travelling over to The Horseshoe Hotel for lunch from Scarborough at least once a month for the last 10 years + I am a member of the Esk Fishing Association and pop in for a pint after fishing. I knew that the Hotel had been up for sale for the last 18 months. I checked the Hotel website 2 days ago, nothing had changed? We drove over today and arrived at 11-30 , nobody behind the bar, 1st bad feeling, bar full up with bottled stock and dirty glasses from the night before,2 nd bad feeling, eventually a young man appeared, my wife asked him if the Hotel had changed hands? Yes was the reply ,I am the Manager!! We had to ask for a menu while the Manager was eating a bowl of porridge behind the bar. We ordered sandwiches at 12-00 still waiting at 12-20, we were the only customers eating! While we were eating a workman appeared, to replace a door closure, when I queried why maintenance was going on when the bar was open and perhaps it should have taken place beforehand and perhaps the Hotel should have been closed for a few days and then reopened, the answer that I received was" we are in our peak period" ?? We have recommended this Hotel to all of our friends in N York's & Derbyshire who will read this review. I have been in Sales & Marketing all of my working life, this was not a good experience. I takes something for me to give a bad review, but here it is.
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