Whitstable

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Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

Had a really lovely time in Whitstable staff were brilliant, especially Edward and Alla. Great service super helpful and great with the kids. See you again soon.

Booked this back in May or June. As our stay approached, I read a couple of TripAdvisor reviews and was frankly, alarmed. I shouldn’t have been. Our experience was light years from the one star reviews - so much so, that I have to assume these people have enjoyed palatial experiences in some of the finest hotels on the planet. The two iffy bits: the shower pressure was a bit lacking and yes - the room was a bit hot and I accept in the heatwave things were possibly a but grim. BUT - the room was comfortable and spotless. Beds made up nicely. All staff members were extremely professional, efficient and friendly and, crucially, deserving of far more than these deeply unpleasant reviews. (One receptionist knocking off at eight - red hair; v young - took time to have a nice conversation with an elderly couple obviously taken with her). When I mentioned them, staff were all too aware, and seemed dismayed. Shame on the OTT reviewers. We’ll be back.

Water pressure lousy!.. making showering under a fixed faucet hard work also impossible to get temp correct as a result of pressure. No option of a hand held faucet which would of made showering with burns easier. Square Toilet paper dispenser type thing awful 😖 Walls thin , families located at the beginning of corridor so workmen leaving in early morning noisily wake children.

Free parking nice cool room with fan ! Lovely friendly staff ! Esp izzy very efficient at breakfast and super friendly! Well done lisa nice brekkie ( worked hard in her hot kitchen !) thanks great stay - def recommend x