Avis : Hilton Windhoek

Très bon service, mais je ne trouve pas Bei, c'est très bien. Équipements : bons Santé : bonne Bon environnement bon service allez, allez, allez

Propre et bien rangé, c'est encore mieux avec un service de bus gratuit pour l'aéroport.

Les fenêtres de l'hôtel sont cassées et la pression de l'eau dans la douche est trop faible. De plus, une fois votre buffet terminé, si vous ne donnez pas de pourboire au personnel, celui-ci sera mécontent. Le prix et le service ne correspondent pas

Bel emplacement et personnel sympathique! Bon petit déjeuner!!

The hotel Is location in the middle of city and really easy get a round. However one the staff from club saying to me that I took some of the drink outside the lounge. It like call me stealing.

I rarely write reviews, but after seeing this hotel’s stellar ratings—which in my experience do not reflect reality—I felt compelled to share my perspective. Overall Impression The property does not live up to the glowing reviews. The rooms feel more like those of a rundown youth hostel, and while the staff were generally friendly, they appeared poorly trained. The atmosphere reminded me more of a state-run countryside hotel from the Soviet era than of a modern five-star property. The overall experience certainly fell short of the Hilton standards I know—perhaps the lack of local competition explains how it gets away with this. Service Nearly every request required repeated follow-ups at reception. Whether it was asking for extra towels, requesting an additional bed due to a booking error, or ordering room service—nothing was handled promptly or efficiently. Cleanliness & Condition The condition of the room was disappointing. Cupboard doors were falling off their hinges, the minibar was completely empty, and the stained furniture gave the impression of neglect rather than luxury. The photos attached speak for themselves. Comparison In fact, every family-run accommodation we booked elsewhere in Namibia offered better service, higher cleanliness standards, and a much stronger value for money than this so-called five-star hotel.

Completely Unacceptable Service – Very Disappointed My recent stay at Hilton Windhoek was shockingly below the standard I expect from a Hilton property. From start to finish, the service was unprofessional, disorganized, and unacceptably slow. There were no robes or slippers in the room when we arrived. When I requested them for myself and my wife, it took more than three hours for them to be delivered. I requested water — a basic necessity — and that still took over an hour to arrive. I asked for a wake-up call and it never happened, causing significant inconvenience. It is clear that staff communication between departments is extremely poor, as requests seem to get lost or ignored. On top of that, the lighting in the room was terrible, making the space feel uncomfortable and unpleasant. For a hotel that carries the Hilton brand, this level of service is absolutely unacceptable. I left feeling frustrated, disappointed, and questioning whether the Hilton name means anything in terms of quality anymore. Management needs to seriously address the lack of efficiency, training, and attention to guests’ needs — because right now, this property is far from Hilton standards.

The property was so beautiful! My husband and I really loved the amenities and location of the hotel, BUT we were not treated very nice by quite a few hotel staff. We observed on multiple occasions white or colored guests being treated with A+ service while we were treated with C+ service. When we first arrived, we went to the rooftop and were ignored by 2 attendants at the bar. When we did get service, it was mediocre and almost as if we were doing the hotel a favor by being there. Other than those unfortunate instances, we enjoyed our stay.

The room is standard, nice and clean, located at the city center. Breakfast was good.

Excellent services and conveniently located for business

Location is very good. Bathroom needs some work. Service needs some more improvement.

Location is good, my whole family enjoyed our stay there. Walking distance to shopping mall and craft centre.

Nice and clean room for a one night stay. Close to attractions and feel safe.

酒店設計感滿滿，顏色搭配現代又不失温馨質感，尤其是地毯、大理石、牆面、實木木作及玻璃渾然一體。一層至八層的挑空氣勢恢宏，隨機樓層不同位置的廊橋連接不僅增加空間靈動，更讓人有家的温馨感。九層的露台、天空吧和有邊勝無邊的泳池本身就是極美風景，更是城市觀景的絕佳去處！