Premier Inn Wells (Somerset)

Forget the cosy tv adverts staring Lenny Henry with his King size hypno bed and fluffy pillows. We had a ramshackle run down room that was damp with ceiling tiles coming down, two single beds put together and an empty bed at the end of the room. We also had a bath that my disabled wife could not get into, and despite the staff knowing this was a special weekend for us they really couldn’t have cared less. Premier Inn should be ashamed that they offer guest this standard of accommodation and we lost over £70 on our booking. The last time we will ever stay with Premier Inn, a truly awful experience necessitating an early trip home.

Room was clean and well maintained during the stay the bed was comfortable and I chose a pillow wisely. There was plenty of brew kit and this could be replaced at reception.As I only stayed for less than 24 hours did not pay to park. Breakfast was adequate and all there to make a good feast. Nø issued during my stay.

It's a very quiet hotel. Its an easy ten to fifteen minute walk into town. Comfortable bed and good shower in Premier Plus room. The staff. Were very helpful. You pay £7 a day parking. I would definitely recommend staying here for visits to Wells and Glastonbury.

You know what you’re getting with a premier inn… it lost a star because the restaurant is small, we were asked not to sit on the tables but then they let some people sit on them with drinks which was a bit annoying. You also have to pay for the car park which should be free and come as part of the room fee

When we metered the hotel we were met by two broken self check in screens so not a great start , a staff member then checked us in. Our room was as expected from premier inn clean and comfortable sadly breakfast was a complete disaster !!! Breakfast was served until 1030 we arrived at 0950hrs to be told to come back 10 minutes later to be seated. The posters of the breakfast looked amazing in the lift sadly there was very little left of anything left and certainly none of the items pictured. No pastries and a few dregs of cereals. The hot buffet was marginally better if you were quick enough or by the time you got to the front of the queue if any was left . Very poor value for money and we certainly wouldn’t prebook breakfast again there is better value to be had elsewhere and very poor service and somewhat unwelcoming staff members

Standard premier inn, in the middle of an industrial estate. We stayed in a premiere inn plus room and it was lovely. The air conditioning was set to 19 and it made it uncomfortable with the windows bolted shut, I travel with my own fan but if not it would have been an uncomfortable night. The young man on reception was very robotic and not very welcoming. The car parking fee seems to be a new normal and cost us £7 for the night. The breakfast was standard premier inn but they only had soya milk that I had to ask for. The receptionist/front of house in the evening said we had to wait an hour for a slot to order food but the restaurant was not busy, we decided not to bother and ordered in.