The Tan Hill Inn

Excellent service with professional and welcoming staff who go the extra mile

My husband and I read the website and looked at some social media reviews and placed our trust in some well known media personalities whom raved about the Tan Hill Inn. We booked a superior suite as a treat for us en route to a trip further north. Following a 6hr drive, we were met with a Kurt welcome and were ‘told’ we had to wait for our room to be prepared. We bought a drink and duly waited. My first impressions of the entire place were not positive. It was dirty, untidy, unloved and not at all what I would call anyway acceptable. Once eventually inside the suite, it was a world away from what we had viewed on the website. I would understand some wear and tear, however there were damp patches in the bathroom which was also filthy with scum marks on the sink that clearly hadn’t been cleaned, a bin full of the previous guests unsanitary rubbish and the room had what looked like a melted and exposed electrical cable within the fireplace. On a positive note, the bed looked clean and was comfortable. We had to eat and so went for our pre-booked table. We waited an hour for food. The service was slow (I understand it was busy but the feeling I got from the staff was just a complete lack of care). The food was inedible as it was cold and so I sent it back. We went to bed hungry and exhausted. We had a group of loud drunk guys in the room adjacent to us who tried our door in the night several times (presumably drunk) and kept us awake until gone 3am. With no one to contact and being so isolated we felt trapped. We couldn’t wait to leave in the morning. We skipped breakfast and made a hasty retreat. Having read previous negative reviews I expect a sarcastic response, which to my mind sums up the managements’ complete lack of respect for paying customers.

We visited the Tan Hill Inn as part a Birthday Trip for me & my partner. We had Sunday Lunch & comedy night. Both were really good. We however paid for a superior room with a wood burner & didn’t have access to the wood burner despite several requests for a lighter. There was no water in the room as advertised. The extraction fan for the wood burner rattled, which meant we had no sleep. However and only as we noticed as we had gone to bed that the bed was bloodstained & when making a cup of coffee, the cups had ring marks. Nobody around at that time of night to speak with. Contact the tan hill in afterwards we were given a £25 refund (after chasing up a reply) Therefore the remaining amount we have submitted a section 75 claim to the bank

The Tan Hill Inn is a super pub with comfortable rooms, real fires and excellent ales from the local Black Sheep brewery. If you’re in the area, or even down in Somerset as we are, it really is worth the drive for a pie and pint. And the views over the moors are breathtaking to boot.

Character pub in a unique, isolated, and beautiful location, unfortunately, that all it has going for it. We attended a tribute band act, which was very good and had a meal in the pub which was overpriced and very average quality, the service was also terrible. We ordered 2 steak pies, 1 with mash and garden peas, and 1 with chips and mushy peas, quite a simple order me thinks, but apparently not !!!!! The food arrived and was abruptly plonked on our table by a rude waitress who turned on her heels before we could even realise the food was wrong, both had chips and mushy peas instead of 1 chips and mushy and 1 mash and garden peas. She walked away without asking if we would like any sauces, etc. I had to go to the far side of the pub to get some vinegar. There was no check back to see if all was ok. In summary, it is in a great location, but it's very expensive and serves average food at best with poor service to top it off, we will not be returning and would not reccomend it.

Sadly our 4th trip wasn’t as good as normal. Dome smelt mouldy. Main light didn’t work,Gate was broken Banging in the wind had to use a brick not ideal when going to the toilet at night. Door plank of wood stuck on door & new lock not repaired properly wind kept blowing it open. Open biscuits in room from previous guests not checked. Floor soaking wet in room. Tea- seat broken had to put cushion under. Seat dirty not been wiped Tried to email 3 times but getting ignored. Sad as we love this place.