Woking West (A324)

Helpful staff who were readily available despite a late arrival. The usual good quality and well appointed rooms - although some of the common areas would benefit from a more thorough clean. Good choice at breakfast - continental and cooked. It’s a large hotel comprising several separate accommodation blocks. The car park is not well lit or signposted making a night time arrival a voyage of discovery to find suitable parking and then the reception in the dark….

The reception staff seem to spend most of thier time moaning about thier line manager rather than help customers out. The breakfast restaurant had one chef and one server. A customer left after waiting 1 1/2 hours because they had to send back thier cooked breakfast, as it wasn't up to standard. I've stayed in a lot of Premier Inns over the years, but this one was the worst. I understand there is going to be some alterations done soon . Lets hope it's for the better

The worst reception we have ever had. She was rude, unfriendly and never gave any information. We were not asked if we had stayed before, given no information about the restaurant even though it is under renovation and seemed unhappy in her job. The Premier is like most Premiers these days in that its best days are behind it. As soon as I walked in the room my allergies started and there is an obvious need for a deep clean. The TV has wires exposed (and was left on when we arrived) and the internet is so painfully slow that it is not worth having.

Arrived slightly earlier than check in time and asked if there was a toilet we could use while we waited till our room was ready, got told they had no toilets for guests and that we had to drive to the Morrisons nearby and use their toilets. Eventually after checking in, walking in our room, our bathroom was covered in mould and smelt extremely damp. The onsite pub only opens at 6pm for dinner and after placing our order we were then told 15 minutes later that they don’t have some of the ingredients needed for our meals. Considering I asked before we ordered if there was anything they didn’t have before ordering, we were told they had everything listed on the menu which was clearly not true. The same thing happened with breakfast, no hashbrowns for the cooked breakfast but they only tell you this once you ask for it. Overall the experience at this premier inn was not great and I would not stay here again. Only positive is that they have onsite parking and was a good location to where we needed to be the following day.

Travelling up from Cornwall for family party, stayed 3 x nights. Very nice and large room. Very cold at first, as a very cold weekend, and window was open, took me a good 4 x hours to get room warmed up to about 18/19 degrees.. but having a lovely bath in my room. soon sorted that! I did not book breakfast for the Saturday morning, or evening as I had no need. I did however, book breakfast for three of us, on Sunday morning. Good buffet available, but cooked breakfasts took a good 40/45 minutes.nice staff in restaurant, and lady I formed me they reopened at 6pm, and I said I would be back, with a friend that evening, which she said would be fine.. MY (disabled) cousin, returned to have dinner with me, unfortunately at 5pm, expecting bar to be open (she is local), so we had discussion, about what to do for that, before the restaurant opened. We were then told, extremely curtly, by the lady on reception, and I quote " well you can over (me) as you're staying here but you ( my disabled cousin) cannot, as she's not. I then formed her that I was a widow, and as such, was still not used to eating alone, and that my cousin was my guest. Had I met her, say outside in the car park and gone in, no one would have been any the wiser! No one had questioned us in the morning, when it had been far, far busier and there had been 3 of us!! Considering the dilemma that the two of us found ourselves in, therefore, maybe a bit of advice or recommendation as to local eateries would have been welcome (she did not know my cousin was local). She did not utter another word, and completely ignored us, knowing I was fuming at this information, so we found somwhere else ourselves, calling our own taxi, as no help was forthcoming from her!! My family, who have always used this Premier Inn, for family gatherings etc over the years, have been appalled at this service, especially as my cousin is a disabled lady. Premier Inn have tried to (a) blame the restaurant staff ( they knew nothing about all this, they weren't even open!) and then me for not booking! On a cold and frosty evening in early January, I can assure you there was absolutely no need!! Sadly we will all be using the Travelodge in Woking in future. Premier Inns, you can do better!!