Premier Inn Barnstaple

Massively disspapinted with a recent stay at this hotel. Came down to visit family and stayed 2 nights. When we arrived it was clear the hotel was run down from the outside and the carpark had building materials dumped in it. Upon checking in, the reception desk was run down and not very inviting. We stayed in the annex building which atleast did have a lift as the room was on the second floor however the hotel has a musky smell throughout the corridors which isn't pleasant. When getting to the room and opening the door the smell got 100x worse, it was this horrible stagnant smell as if the room had been flooded and just left for weeks. It was overbearing. Even when spraying to try and cover the smell it made vwry little difference. The room wasn't clean, along with the bathroom and the facilities in general were extremelly tired. For a hotel that cost over 200 pounds to stay in I would have expected something that atleast was habitable. Disspointed is an understatement and had a massive negative effect on our stay to visit family.

Worst hotel I have ever stayed in. Not the usual standard of a Premier Inn.. The family room we stayed in was unbearably hot, they have no air con and provide a family of 4 with 1 fan. We have never slept so badly. The shower was leaking. There were noises during the night when other people used the plumbing. The member of staff I raised the issues with in the morning was rude and condescending. They do not honour the “good nights sleep guarantee” unless you go and tell them in reception when you wake in the middle of the night with the issues, despite me not knowing how bad I was going to sleep until the next morning. The customer service from lady I spoke to in morning was almost as bad as the room! Avoid at all costs! It was also very dirty. We were in room 8.

Sadly the hotel is feeling very shabby and run-down. The rooms are incredibly hot and stuffy - we were in the annexe in a family room. We had 2 fans and that made it bearable but not comfortable. Apparently they are getting an upgrade in the autumn to include air conditioning - I wouldn't visit until that is completed. We won't stay here again.

We spent three nights at the Premier Inn Barnstaple. Whilst the room was very good and comfortable and the Premier Inn staff were very helpful, the evening meals at the adjacent Barum Gate Table Table restaurant was a mixed experience. The first evening we were shown to our table and the drinks we requested were promptly served. The waitress then said she would be back in a minute or two to take our food order. We had to wait 30 minutes before she returned to the table and then having given our food order we had to wait a further 29 minutes for the food to be served at the table. On our second night we again had to wait some considerable time for the food to be delivered to the table and unfortunately our meals were cold, eating cold chips is not very pleasant. On the third night we were served by a different person who was extremely pleasant and helpful. Our food order was taken promptly and we did not have to wait too long for our food to be served. Our meals on the third night were very good and the food was hot and enjoyable. The restaurant appeared to look very tired, some of the chairs were loose and moving when siting in them. On a positive note the breakfasts were very good and the food was hot and tasty.

Visited with my elderly parents who have mobility issues. Had advised the hotel of this and they were given a room near the lift and the disabled parking was right outside. Rooms clean with everything we needed. Pub/restaurant right next door. We booked the meal deal which was excellent value and we all enjoyed our food. Staff were all very friendly. Good location. We would definitely stay again.

Very tired hotel. Room and bathroom were old, dirty and tired. Beds were uncomfortable. Boiling hot but did provide a manual fan. Would never stay here again. Bar and restaurant could not cope. Food was sub standard. Under staffed. Parking was busy. Some staff need some additional training! Not premier inn standards at all and I travel a lot.