Wendover Arms Hotel

I went to this hotel as I had to book somewhere last minute. The hotel looked okay from the outside but upon entering I realised what a mistake it was. The manager or landlord was extremely rude to my partner. He spoke down on us and tried to tell us how lucky we were that the hotel room was under £100. We were told we could check in at 12pm by the receptionist. He said this wasn’t true and called the receptionist and proceeded to swear at him in front of us. As if this wasn’t bad enough the hotel room was also tiny, dirty and a horror to be in. That room was not even worth £20. I would have been better off sleeping in the car. After being in there for around 20 minutes we heard swearing, screaming and loud banging. The manager then told us this was somebody the council had put in. The next day my partner told him he should infrom guests beforehand, he told my partner it was a lie and he did not know about anybody the council put there. He also shouted at me for paying less that he thought I should when booking the second night, I told him I paid the price I was told to pay. This whole ordeal was an absolute disaster. I feel VERY DISRESPECTED, never again will I ever stay at that horrible place. The way the manager spoke has literally disgusted me.

Arriving at this hotel, we were met with a friendly receptionist behind the bar who greeted us and gave us our room key. The bar at the time was slightly rowdy but we proceeded to our room and the key at first did not work and after 20 minutes we got it working. The room was nice the sheets were clean but our window did not lock and the door did not have a deadlock on it which makes me slightly uneasy on a hotel stay. Ultimately, the hotel did the job for us as we were going out that evening but in a different situation I would definately be paying more to stay somewhere nicer!

I wish I had read the other review before I booked this hotel. We had a very similar experience but worse, if that were at all possible! I booked the Wendover Arms in June for July, but did not receive any confirmation. As it was getting close to the date of my stay, I thought I'd better check. When I rang the hotel, they said they could see I had booked so I asked if they could send a confirmation email. They agreed. Nothing came. I rang again the following day and eventually I received a confirmation email. After a 5 hour drive, my husband pulled up in the car park and noticed that there was a penalty notice for any car that stayed there for longer than 10 mins without registering. As I got to the front desk, I gave my name and was met with, 'Sorry m'aam, we have no record of your booking.' I then produced the email they had sent, confirming my booking, with the reply, 'Sorry m'aam, all our rooms are full.' Obviously, I was not very happy after such a long drive. The man on reception then rang a sister hotel and got me a room there (at a £20 discount - only after my insistence). I then pointed out that we were worried about receiving a parking fine and was told, 'Don't worry m'aam, you are not staying over 10 mins so you will be fine.' Take a guess what happened next... Not only was I booked in to a truly horrible hotel down the road, but a few weeks after our stay, we were sent a parking charge from NPC, saying we'd been in the car park for 11 mins. I immediately rang the Wendover Arms and they pleaded complete ignorance over the whole matter! NPC were not interested either and turned down our appeal as there was no 'evidence' except my word. Please AVOID this hotel like the plague, or if you are forced to stay then park on the road.

I am reviewing the parking and property management company the Wendover Arms hotel use to monitor there car park. I was dropping off my partners son who was booked into the hotel. I failed to register my car as the signs were not noticeable . I received a parking penalty charge of £100. Although i appealed, the parking company nor the hotel were interested and i had to pay the charge. The parking and property management company are only out to make money and not working in the interest of the hotel. Beware

Lovely hotel and lovely location with shop close by and a lovely little pub tehrr too for people to enjoy its easy to find and very close to the station and the new build is very nice just wish rooms were cooler

Filthy disgusting hotel, place is falling apart, staff rude and unhelpful and watch out for when they sting you on the car park with charges after you have left, best part of the hotel was leaving, would advise people to stay well away, car park was cleaner than inside