Belmonte Hotel Krynica-Zdrój

Excellent hotel, fantastic location and views. Great facilities , Spa particularly excellent

We had an amazing stay at Hotel Belmonte in Krynica-Zdrój! Our room, actually an upgraded apartment, was simply wonderful. Everything was exactly as it should be – spacious, beautifully decorated, and incredibly spotless. You could really feel the attention to every detail. The breakfasts were delicious and very varied, which is always important to us. The hotel staff deserves huge compliments – they were not only professional but also very kind and helpful every step of the way. In the evenings, we gladly returned to the hotel’s restaurant, where we enjoyed exquisite dishes for two nights in a row. Each meal was superb and beautifully presented. Additionally, the spa at Hotel Belmonte is a true oasis of relaxation. We had a couples massage, which was an absolute hit – a fantastic experience that I highly recommend to anyone wanting to unwind and feel special. Everything was just perfect – from the room, through the food, to the service and the spa area. We will definitely be coming back! Thank you so much for the wonderful birthday surprise for my husband — it made our stay even more memorable!

Facility is new, so there is no complaint possible on how rooms/hotel look except surroundings (looks like construction site - I parked my car beside a bulldozer on a hotel parking lot). In short: There are no standard 5 star hotel habits in the whole hotel. I did not meet a person from personnel who could meet this standard. Language skills are at zero level, even receptionists do not speak English on a level desired for a 5 star hotel. Every hotel consists of buildings, equipment and people and services. In this hotel you will get very nice, new and modern building, comfortable beds, modern equipment but services will be equal to a 2 star hostel.... If interested read the following examples. Our short stay started with a two-hour check-in procedure. We arrived early, so the hotel was not able to check us in (no problem with that) - but after two hours of telling "room is still dirty" (how HIGH English from receptionist in a 5-star hotel) I went upstairs and checked if there is a maid cleaning the room. But there was nobody in the room, so when I returned to the reception and with an angry voice said that I did not see any maid in our room and demanded to check in, the receptionist checked by phone and voila - room is was surprisingly ready for us... . After this only a few more highlights. Waiting time for a drink in the lobby bar is 20 - 40 minutes (no kidding), and it does not depend on how many people are in the bar. I have never seen such a disoriented bunch of people. Tables are not cleaned... after two hours in the lobby bar we had several empty glasses and plates on the table, without the waiter even noticing them. And paying by card….. after 10 minutes and three tries on different card terminals I was finally able to pay…. At the end of the stay, wife called me by the phone while I was having a breakfast, that at 9.00 AM maid knocked on the door and told them that she needs to clean the room ( maid telling guest to leave before check out time to leave the room...). Last thing (it happens sometimes and it is not the hotel's fault) but even a fire alarm turned on during our last night....