Four Points by Sheraton Xi'an High-tech Zone

Un hôtel de qualité, mal situé. Le service est de qualité et le personnel est aimable, mais lors de notre séjour, le menu occidental n'était pas disponible pour le déjeuner et le dîner. La cuisine chinoise locale était moyenne. En revanche, le petit-déjeuner proposait davantage de plats internationaux et était bon. La chambre était très agréable.

The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

這次主要是衞生一般（包括房間衞生和餐廳衞生），和前台反饋了一下，表示會改正，並送了一個退房禮。整體服務還可以，退房那天下大雨，門僮服務很到位，有引導停車和幫忙把行李放置在車後備箱裏，服務扣的零點五分在早餐，人稍微多一些服務人員明顯有些應對不過來了（讓客人自己拼桌，果盤中的水果掉出盤子外面也無法及時收拾，沙發上上一位客人遺留的餐食碎屑也沒有及時清理，咖啡機前面也沒有引導的人員了，上次人少來沒有這些問題），建議提前準備好人多的時候的備案。酒店基礎設施很不錯，但是一定要能夠維持才行，不然就廢了。加油

酒店非常高端很安靜，服務人員素質很高態度很好，房間很大且乾淨，適合商務出行或者大學遊或者自駕遊的人羣，設施也非常先進，推薦。臨近中秋節，酒店還準備了月餅。

踏入酒店那刻，温馨氛圍撲面而來。房間整潔舒適，細節處盡顯用心。服務人員熱情周到，有求必應，入住酒店一週的時間，體驗感非常好，下次來西電看孩子，還會選擇該酒店。