Four Points by Sheraton Xi'an High-tech Zone

A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.

The hotel room is spacious and clean; however, the location is not very convenient. The breakfast leaves much room for improvement.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

酒店位置很好找，環境優美，衞生條件很好，早餐也很豐富，品種繁多，中西式口味都有，陪家人去國際醫學中心檢查身體，餐廳還熱心打包了一些吃的東西，方便抽完血補充營養，太有心了，感謝感謝！房間也很大，有問題諮詢的時候，回覆很專業也很熱情❤️！房間的紅外線感應系統有點不靈敏了，經理很快找人來解決問題。好評好評，以後要去西安還會選擇這家酒店。

這次主要是衞生一般（包括房間衞生和餐廳衞生），和前台反饋了一下，表示會改正，並送了一個退房禮。整體服務還可以，退房那天下大雨，門僮服務很到位，有引導停車和幫忙把行李放置在車後備箱裏，服務扣的零點五分在早餐，人稍微多一些服務人員明顯有些應對不過來了（讓客人自己拼桌，果盤中的水果掉出盤子外面也無法及時收拾，沙發上上一位客人遺留的餐食碎屑也沒有及時清理，咖啡機前面也沒有引導的人員了，上次人少來沒有這些問題），建議提前準備好人多的時候的備案。酒店基礎設施很不錯，但是一定要能夠維持才行，不然就廢了。加油

附近有地鐵站，出行非常方便，酒店的設施非常好，房間非常乾淨温馨，床品很舒服，淋浴間還有座的地方，非常暖心的設計，服務也特別棒，每個服務人員很耐心幫忙解決問題👍