UrCove by Hyatt Xi'an Great Tang All Day Mall

I booked a stay using a promotional voucher, which covered the room and included added benefits like midnight snacks, free coffee, and bar snacks. While the voucher made the stay affordable, I was surprised that some of these perks weren’t clearly communicated or easy to access. For instance, the midnight snacks and bar offerings weren’t highlighted during check-in, and I ended up not utilizing them fully—a missed opportunity to enjoy the package’s full value. I only used the airport transfer voucher. It was quite easy to pre-book the airport pickup. The hotel itself meets standard expectations: functional rooms, a decent breakfast, and a laundry service. However, the service felt a bit detached. Staff were polite but somewhat aloof (“very cool” in demeanor), offering minimal proactive assistance. A warmer approach or a quick rundown of included amenities during arrival would’ve made a difference. The lingering smoke smelt was a bit disappointing. The hotel was further from the metro station. Overall this hotel was a practical choice, there were a variety of food options for morning breakfast, we have a good stay here.

房間的床品柔軟舒服，洗護用品是淡淡的清香，用着很舒服。最讓我意外的是細節，房間小冰箱還放了免費的礦泉水和小零食，晚上回來喝上一口温水超暖心。早餐種類特別豐富，中西式都有，現做的餛飩和煎蛋火候剛好，水果也很新鮮退房時前台還送了伴手禮，真的被這份用心打動了！

這次入住體驗真的超出預期！前台工作人員服務特別周到，從進門引導到辦理入住全程熱情耐心，還主動提醒周邊用餐和交通訊息，讓人感覺很暖心。我入住的雙床房空間寬敞明亮，佈局合理不擁擠，兩張床都夠大夠舒適，床品乾淨柔軟，躺下瞬間就放鬆下來。房間衞生做得很到位，角落都乾乾淨淨，洗漱用品齊全且質量不錯。窗外視野開闊，晚上安靜不吵，睡得特別香。退房時前台效率也很高，全程體驗流暢又舒心，絕對是性價比超高的選擇，下次來一定還住這家！