The Ritz-Carlton, Xi'an

We loved staying at the Ritz Carlton Xi’an, perfect location for metro (1mins) away and the shopping centre with restaurants. The restaurants in the hotel was delicious. The bed was quite comfortable and the interior looks modern and luxurious. We would stay here again if we come back to Xi’an.

We are very pleased with the services of the front desk manager Ms Sophie who showed great care and assistance during our stay as my wife suffered an injury and Sophie was v helpful to assist us with great care and thoughtful arrangements. Definitely a worthy Ritz Carlton experience

My family traveled across China in July 2025 and had the pleasure of staying at The Ritz-Carlton, Xi’an. It was an outstanding experience — everything (and I mean everything) was a perfect 10/10. While a certain level of excellence is expected from a five-star hotel, what truly sets this property apart is its people. A special mention goes to Felix from the Concierge Team, who was helpful from the moment we checked in and continued to assist us throughout our stay. We would also like to acknowledge Francis Kuah, the General Manager, whose genuine dedication left a lasting impression. From his warm greetings in the morning at the breakfast buffet to his friendly evening conversations with my family at the Lobby Bar, Francis’s personal touch made us feel truly valued. We were so impressed by our stay in Xi’an that we even changed our hotel booking in Chengdu to The Ritz-Carlton there — a switch that Francis himself graciously helped arrange. We absolutely loved our time at the beautiful Ritz-Carlton, Xi’an, and cannot recommend it highly enough.

Great hotel, slightly aged but service is impeccable. Shoutout to William best English speaker we met in China, and great maitre!

The hotel is located near a mall with supermarkets and restaurants. The room is ok. The only negative issue is that the drainage system in the shower needs to be repaired.