Ramada Plaza by Wyndham Trabzon

Évaluations de Ramada Plaza by Wyndham Trabzon

Ramada Plaza by Wyndham Trabzon

Gulyali Mevki, Rize Cd. No: 23, Yalincak Mahallesi, 61000, TürkiyeVoir les informations sur l'hôtel
Ramada Plaza by Wyndham Trabzon
Ramada Plaza by Wyndham TrabzonRamada Plaza by Wyndham TrabzonRamada Plaza by Wyndham Trabzon
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Commentaires des voyageurs

4.1/5
Très bien
74 évaluation
Évaluations vérifiées
Emplacement4.1
Commodités4.1
Service4.1
Propreté4.2
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Toutes les évaluations(74)
Évaluations positives(40)
Évaluations avec photos/ vidéo(5)
Évaluations négatives(9)
Invité
Chambre de luxe avec vue sur la mer
Séjour au juin 2023
Autres
33 évaluation
5.0/5
Exceptionnel
Publiée le 27 juill. 2023
De très bonnes installations et services, vous pouvez vous reposer pleinement ici.
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Nader
Chambre de luxe avec vue sur la mer
Séjour au juin 2023
En couple
1 évaluation
4.2/5
Très bien
Publiée le 31 juill. 2023
Bien mais c'est près de l'aéroport
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Jihad Hashim
Chambre familiale avec vue sur la mer
Séjour au juill. 2024
En famille
1 évaluation
4.7/5
Extraordinaire
Publiée le 25 août 2024
The stay was wonderful, Located in the middle of the city away from the traffic We investigated all the reviews before booking, we had some worries mostly by the noise of the nearby airport.. It came out that it was part of the fun The noises are not that horrible especially if you close the sound proof windows.. However the air traffic wasn't that heavy and the kids enjoyed the observation of the planes, The hotel was perfectly clean, breakfast was very rich and variant and reflect the Turkish heritage with Int'l components.. Staff were very nice and supportive, with very polite approach, the whole atmosphere in trabzon was very amicable and welcoming Definitely will stay there again
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Invité
Chambre de luxe avec vue sur la ville
Séjour au janv. 2025
Autres
3 évaluation
5.0/5
Exceptionnel
Publiée le 11 fév. 2025
Was upgraded to sea view, amazing indoor heated pool a little bit similar to the olympic. Sauna and steam room amazing facilities. Breakfast was superb. It's worth every penny. Greay location, plenty of parking.
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Invité
Chambre Deluxe King avec vue sur le jardin-Non-Fumeurs
Séjour au mars 2024
En couple
11 évaluation
3.2/5
Publiée le 22 avr. 2024
It was great hotel
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Utilisateur anonyme
Chambre Deluxe King avec vue sur le jardin-Non-Fumeurs
Séjour au mai 2024
En famille
4 évaluation
3.5/5
Publiée le 14 juin 2024
It was ok.
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Susan S
Séjour au oct. 2023
En couple
3.0/5
Publiée le 20 nov. 2023
C'est un endroit magnifique et d'excellentes installations. Je voudrais dire que le personnel de la réception parlait bien anglais et était serviable. Mais malheureusement, nous avons eu une expérience négative avec le personnel du restaurant. Ils nous évitaient et nous regardaient de travers. Je ne sais pas si c'est parce que nous ne sommes pas des locaux ou quoi. Le personnel a vraiment besoin de travailler sur ses compétences en matière d'hospitalité. Dans l'immense salle à manger, la nourriture était joliment présentée, mais le personnel ne nous a pas accueillis et nous étions les seuls dans toute la pièce à ce moment-là. Même si tout dans cet hôtel semblait excellent, je n'y retournerais pas pour cette raison de manque d'hospitalité.
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Réponse de l'établissement: Dear Valued Guest; We would like to thank you for taking your valuable time to share your feedback on trip advisor. We apologize for not being able to fully meet your expectations during your stay. Please rest assured that your experience will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards, Esin Akdeniz General Manager
mona a
Séjour au août 2023
En couple
5.0/5
Exceptionnel
Publiée le 1 sept. 2023
Le personnel est très poli, les installations sont super, à cette période de visite il n'y avait pas trop de monde et c'était un bon point pour moi. La piscine est super, elle n'a pas de plage privée mais à côté de la plage publique. Le petit déjeuner est très bon. Il y a aussi un superbe spa et une piscine intérieure
Texte originalTraduit par google
Réponse de l'établissement: Dear Valued Guest; We would like to thank you for taking your valuable time to share your feedback on trip advisor. We are pleased to learn that your stay at our hotel truly met your expextations and that the service standards of our team members were able to stand out and make your stay the most enjoyable one. It will be a pleasure to welcome you back again at Ramada Plaza Trabzon by Wyndham on your next visit. With Kindest Regards, Esin Akdeniz General Manager
Hamid O
Séjour au août 2024
En famille
5.0/5
Exceptionnel
Publiée le 14 sept. 2024
479 / 5,000 Translation results Translation result We stayed in this hotel for three nights. Overall, the hotel was very good. It was relatively large and had different areas. The hotel was next to a private beach and had outdoor and indoor swimming pools. The hotel staff were very nice and polite. The hotel breakfast was excellent. The hotel was 7 kilometers away from the city center, but you could take a minibus to the city center at any time. The hotel was close to Forum and Cevahir shopping malls. The hotel location was very quiet and away from the noise of the city. The courtyard of the hotel was big and full of trees. I will return to this hotel again in the next trips.
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Réponse de l'établissement: Dear Hamid, Thank you very much for taking your time to share your great feed back. We are hoping for the pleasure to see you again in the very near future. Witk Kindest Regards, Esin Akdeniz Eğrioğlu General Manager
Invité
Séjour au fév. 2024
En famille
1.0/5
Publiée le 1 mars 2024
I have a booking with my wife and daughter I have a booking with my wife and daughter for 3 nights in ramada tarabzon when we received the room we were surprised that the room was with 3 single beds we contacted the reception to change to a room with a double bed and an extra single bed , we were informed that tonight nothing is available but they will make an Arrangement tomorrow to transfer to the reserved room , on the next day we were shocked by the hotel manger mr ameen who was extremely rude and denied they have any double rooms in the hotel plus he said that all the rooms in the hotel are single beds and there aren't any double beds , and he said that the only way to provide a double bed by combining 2 single beds , we weren’t satisfied with the answer but we went along with him because we were starting the day with a planned tour and we couldn’t wait much longer and when we came back at night unfortunately nothing changed we aren't happy with the situation and aren’t satisfied with our experience with ramada because we aren't used to this type of treatment from ramada
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Réponse de l'établissement: Dear Mr. Abdulaziz; Thank you very much for taking your time to share your feed back on trip advisor. We apologize for not being able to fully meet your expectations during your stay. With reference to the issues you have mentioned, I cheched the traces and learnd truly understand your sensitivity and apologize for that. Please also rest assured that your experience will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards, Esin Akdeniz General Manager
Departure48351633351
Séjour au juill. 2024
En famille
2.0/5
Publiée le 24 août 2024
We stayed there for one night and the breakfast was okay but the issue was the mini bar even though we didn’t eat or drink anything they charges us for a sprite that we didn’t drink 0/10 for that, and the bathroom was okay they didn’t have toothbrush and combs which i would give 2/10 for that over all 1/10 hotel not staying again!
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Réponse de l'établissement: Dear Valued Guest, Thank you very much for taking your time to share your feed back. We apologize for not being able to fully meet your expectations during your stay. We always want to comfort our guests to our best ability and I would like to inform you that for your needs such as toothbrush, shaving kit, comb, etc., when you call the reception, they are sent immediately. However, please rest assured that your constructive comments will be evaluated to take the corrective measures to improve our services. We are hoping for the pleasure to see you again in the very near future. Kind Regards, Esin Akdeniz Eğrioğlu General Manager
Invité
Séjour au juill. 2024
En famille
1.0/5
Publiée le 18 août 2024
My stay at Ramada Trabzon was a nightmare from start to finish. I checked in and within an hour, I wanted to check out due to the filthy conditions and terrible customer service. However, they refused to let me check out until I canceled my booking online, which was a hassle. On top of that, they had the audacity to charge me 100 euros for the cancellation. This place is a scam, and they’re only interested in ripping you off. Avoid this hotel at all costs!
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Mohamed E
Séjour au mai 2024
En famille
5.0/5
Exceptionnel
Publiée le 20 juin 2024
Furkan ozturk such a great waiter. Very informative and kind, always smiling ........ We highly recommend to visit this hotel (Ramada Trabzon) and you'll be lucky if you get served by this waitor ........ He simply made our day ...........
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Réponse de l'établissement: Dear Valued Guest; Thank you for taking your time and sharing your amazing experience. We are pleased to learn that your stay at our hotel truly met your expextations. In the name of Furkan and all team:) we would like to take this oppotunity to let you know that it was a total pleasure to have you in our hotel We are hoping for the pleasure to welcome you back soonest Warm Regards, Esin Akdeniz Eğrioğlu General Manager
Farahnaz2020
Séjour au fév. 2024
En couple
5.0/5
Exceptionnel
Publiée le 28 mars 2024
This is my second time staying at Ramada Hotel. It is a very good hotel. I dare to say that it is one of the best hotels in Trabzon in Turkey. It is a real 5-star hotel. Excellent management. It has trained personnel with excellent hospitality. I am very grateful to Mr. Berat for his sincere and respectful treatment in the reservation. And any request we have, they do it for us immediately. I recommend everyone to stay at this hotel without any hesitation
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Réponse de l'établissement: Dear Valued Guest, Thank you very much for taking your time to share your great feed back. We are so glad to hear that you had a very pleasant stay with us and our hotel met your expectations:) We will be looking forward to another opportunity to host you in our property. With Kindest Regards, Esin Akdeniz General Manager
Wolfcreek71
Séjour au juill. 2023
En famille
1.0/5
Publiée le 18 août 2023
This is my second stay at the Ramada, as I have chosen to book it among many other hotels in Trabzon. Unfortunately , this time I made a mistake! Why? Well, I came across a rally unpleasant and disappointing incident. Unfortunately,a very rude staff from the room service who tried to make me sign against my will after I requested to pay my invoice in cash!! He was aggressive and not polite!This is the first time I face this issue and it completely ruined my stay at the Ramada hotel. Imagine paying a lot of money for the hotel to relax in your own room and someone walks in and talks to you in a disrespectful way without even a reason!!!! I hope the hotel take a suitable action and do the needful to reflect a goog image of the hotel. ADEL BEHBEHANI.
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Réponse de l'établissement: Dear Valued Gues; We would like to thank you for taking your valuable time to share your feedback on trip advisor. We apologize for not being able to fully meet your expectations during your stay. With the commitment of each and every team member, our aim is to strive on excellence on every aspects of hospitality with an emphasis on service quality, guest satisfaction and the quality of the served. Please also rest assured that your experience will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards, Esin Akdeniz General Manager