Banyan Tree Yangshuo

Le service fourni par la gouvernante Nora est très prévenant. La prochaine fois que je viendrai à Yangshuo, mon premier choix sera Banyan Tree.

Installations : Les installations sont assez bonnes, mais les animaux en liberté sont très bons, il y en a bien plus que Huangshan et Chongqing, notamment les koi et les canards. Hygiène : L'hygiène est excellente comme toujours Environnement : L'environnement est très proche de celui d'un jardin, à côté de la rivière Service : Le service est le plus attentionné et responsable de tous les Banyan Trees où j'ai séjourné, en particulier le majordome Terry, qui est très prévenant, y compris la collecte des fournitures, l'utilisation de la navette à l'hôpital et le plaisir de le spa. Il est très enthousiaste lors de l'enregistrement et accueille les boissons. Il y a tellement de cadeaux toutes les heures, en particulier la petite tortue pour le lit de nuit. Dans l'ensemble, c'est un Banyan Tree dans lequel j'aimerais rester en plus de Chongqing.

Le service de Terry est excellent ! Amanda est aussi bonne !

Excellent service d'Emily et Amanda

From the bottom of our hearts, we already miss being with you. During our stay, you were not just hotel staff – you became like a true family. The reception team, gate staff, golf car drivers, spa staff, housekeeping, and restaurant team (with the chef) all showed us endless kindness, smiles, and care. Every request, even through WeChat, was answered with patience and love. We never felt refused, and this gave us so much peace and happiness. The hotel was spotless, comfortable, and truly felt like home away from home. Special thanks to the General Manager, whose leadership was clearly reflected in the warm hospitality and high standards of every staff member. It is rare to see a whole team so motivated and united to make guests feel at home. Because of you, we discovered the real heart of the Chinese people – their warmth, generosity, and beautiful smiles. This was our first visit to China, but certainly not the last. Panin Hotel will always be our first choice in China. ❤️ Thank you for making our stay unforgettable.

Banyan was a beautiful stay for our family- everything was superbly clean and staff members were impeccably professional, polite, and kind.  My daughters enjoyed the animal feeding sessions, as well as fishing and leaf painting.  Jennie in the restaurant was lovely in assisting us at the restaurant, and definitely a WOW level of service.  The chef at breakfasts went out of his way to make sure our culinary needs were met, and even personally prepared a dish that we mentioned.  Steven and Moore gave great professional service as well, often handling our wine, desserts, and various other special requests.  We enjoyed the bamboo raft that came as part of Villa package, and also a photographer for an hour, although we did pay out of pocket for more ornate costume selection and makeup, as well as purchasing for more than 5 photos allotted with the package. But we’re happy to do so! I do wish the pool had longer opening hours, as the kiddos loved splashing and wanted an evening swim as well. Would also be nice to have more cool down activities for kiddos during the very hot early afternoon hours.  To end, staff went above and beyond in making sure my daughter had a special celebration and perks for her birthday, thanks to our representatives and Danny! They were super patient and thoughtful.