Crowne Plaza Yichang

I had a great stay! The location is perfect, and the view of the waterfront is magical. The service was so warm and friendly, specifically Cherry was super helpful and helped us organise a stunning evening river cruise. Would stay here again👍

Attentive and polite staff all around: front desk, restaurant, housekeeping, lobby, etc.

The check in system was such a mess, we booked four rooms individually, but when I checked in, I got a room which had already checked in by my sister. I asked the front office to double check by using my name, but they insisted that they could NOT find my booking under my name. They only identified the booking by checking the booking confirmation number rather than by checking against the spelling of one's full name printed on the ID. The problem was solved in the end after I showed them my sister's room confirmation number, see how it ******, but I was not satifised with such a serious mistake that IHG group could encounter. Quite disappointed although the front office manager did apologize to me afterwards and gave the complimentary breakfast. The room key card could not been placed together with my mobile phone, it was quite wired. I always travel to Beijing and other places, and it was the first time that the room key turned invalid when it stayed close to a mobile phone! Interesting experience!