Booked for three nights , we stayed in one of the outside rooms. On arrival room had not been cleaned from last guest so we went off for a couple of hours. On our return the bed had been made up but nothing else . Floor was messy with leaves and mud bathroom hadn't been cleaned. Complained at the bar, young girl arrived with hoover said didn't know they had one as other one was broken. I had to ask her to hoover bathroom. The shower curtain was disgusting, dirty shower floor and on outside of shower base and we were unsure of what the brown mark was on the door frame !? She said she hadn't had time to do the shower!!! This room wasn't cheap! The bathroom sink was tiny couldn't fill small kettle under tap and there was NO running hot water. The loo roll holder was hanging by a thread. The radiator was only hot at the bottom so approximately 75% was tepid. It was -4 outside?? There's an open fireplace in the corner by the bed and the cold air coming down that was awful. We put our cases in front to try to lessen it. No toiletries provided, we had to ask for loo rolls and the room wasn't serviced during our stay, as much as It was promised by the manager after the bar staff called her re our complaints. Huge health and safety issues in that the notice on the back of our door re emergencies, the managers contact number has two digits missing!!! So if you need anyone in an emergency you're on your own as the pubs not manned overnight. Final straw on our last night the heating went off so you can imagine how cold it was . I called the contact number the bar staff had given me for the manager the previous day as I was still unhappy, left three messages re the heating but she never replied. My friend called her approx two hours later she replied saying she would get back to us- she never did. On handing our keys in to the bar staff we were told we were the 5th room with no heating !!! We obtained a part refund for our experience. There is no breakfast provided as advertised. I don't know what the internal rooms are like I can only imagine they're the same. It's a shame as the pub in situated in a great place to explore York. Would I return definitely not.
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