Belvedere Gerakas Luxury Suites

Ma femme avait déjà séjourné dans cet hôtel avec des amis et était impatiente de m'y emmener, principalement pour le calme, la campagne et la plage. Je savais pertinemment que ce n'était pas un hôtel 5 étoiles et j'avais déjà séjourné en Grèce. Notre vol transportait un passager très perturbateur et agressif, assis tout près de nous. La police est montée à bord à l'arrivée ; nous étions assez choqués et sommes arrivés à l'hôtel à 21h30 le samedi 9 septembre, après plusieurs heures de vol. Il pleuvait et un orage était annoncé. Nous avons évoqué notre expérience de vol angoissante lors de la réservation : « Vos vacances commencent ici », a-t-on répondu, et on nous a remis la clé de notre chambre. J'ai demandé où se trouvait le bar, car j'avais désespérément besoin d'un verre, mais on m'a répondu qu'il était fermé à cause de la pluie. J'ai demandé si on pouvait me servir une bière dans notre chambre, à ajouter à notre facture, mais on m'a répondu qu'on ne pouvait pas la servir car le bar était fermé. C'est un hôtel, on peut sûrement boire un verre à 21h30 un samedi soir, mais apparemment non. Nous avons accepté, estimant qu'une tasse de thé dans la chambre suffirait, mais nous avons découvert qu'elle ne contenait qu'une bouilloire et deux tasses. Je suis retourné à la réception et j'ai demandé si nous pouvions avoir deux sachets de thé et du lait, mais on m'a répondu que nous devions les acheter directement dans les magasins. Il était 22 h, il faisait nuit, il pleuvait et il n'y avait aucun magasin à proximité. J'étais trop fatigué pour discuter, mais j'aurais pu pleurer, pour être honnête. Plus tard, la réceptionniste nous a apporté deux sachets de thé et une tasse de lait. Ce n'était pas un bon début, et cela a donné le ton. Nous sommes allés au bar extérieur quatre soirs après avoir mangé au restaurant et avons trouvé George imprévisible, c'est le moins que l'on puisse dire. Si nous allions au bar pour être servis, il nous disait que c'était un service à table. Si nous nous asseyions à une table, nous devions finalement aller au bar pour être servis. Nous avons abandonné. Nous n'avons bu que des boissons sans alcool autour de la piscine, mais le personnel derrière le bar de la piscine n'a jamais esquissé un sourire. Le petit-déjeuner était assez basique et la chambre était tenue par un jeune homme excellent et motivé qui travaillait également au bar le soir, même si le soir il était supervisé par George. Notre chambre était assez basique mais acceptable. Le quartier est magnifique et il y a de bons restaurants, mais l'hôtel était décevant, surtout notre accueil.

Je suis allé dans cet hôtel plus tôt cette année, ils doivent faire quelque chose de bien. J'ai lu d'autres avis et nous sommes totalement d'accord avec certains. De nouveaux membres de la famille prennent la relève pour moderniser l'hôtel, car il est très vétuste, tout comme les propriétaires actuels. La nourriture était globalement excellente avec l'ancien chef. Notre deuxième semaine, le chef a été remplacé suite à des circonstances malheureuses. EVI, leur nouveau chef, qui faisait partie du personnel, a remplacé l'ancien chef. Où était-elle cachée ? Une excellente cuisine grecque, je l'ai beaucoup appréciée. Un grand merci EVI. Direction, vous avez votre nouveau chef !

This was our third stay at the Belvedere and another great holiday.This time we went with my brother and sister-in-law and they loved the hotel as well. They have made a few changes since last year and the dining room with new tables and chairs is a positive also they have now made a new sun terrace. A few negatives was that the villa rosa was closed,i missed this as we always liked a late night drink and a chat with George.The other thing was the rooms on the ground floor with terraces are not very good and something the management should address as there was quite a few people moaning about them. Overall we had another wonderful stay at the Belvedere and all the staff who work there are welcoming,polite and friendly. Looking forward to our fourth stay soon!

Our stay at this hotel was not what we expected, there were several issues that impacted our experience. On arrival at the hotel, the initial room we had been allocated had been crossed out on our paperwork. We were told it was a typo and shown to an alternative room, room 203 which turned out to be dark and dingy - think hostel or faulty towers. In room 203 - the air conditioning was broke, wires for the lamp were taped together, the fridge didn't work and made noise all night, the bath water ran brown. To top it off, we were given two single beds despite booking a double room as we were celebrating our wedding anniversary. The neighbours were partying and arguing until 4 am and the phone to call reception was broke, you had to hold the wire into the handset to enable you to make a call. When we woke up the first morning we went to reception to inform them we were unhappy with the room allocated due to it not being what we had booked nor what was advertised in the brochure, the reception staff informed us that there were no alternative rooms available due to the hotel being fully booked, but assured us we were a priority for a new room if one became available. I contacted TUI in the app to advise the of the room allocation and the problems we had. After a short while we had breakfast and went and sat by the pool, the young man from reception was incredibly helpful and managed to secure us a different room after our TUI rep visited (though it's unclear if this was just a coincidence). The second room we were allocated was 414, it was larger and closer to what we expected from the advertised rooms when we booked. In room 414, the air conditioning didn't work, the shower appeared to be blocked and flooded the bathroom and bedroom, the toilet was faulty and ran water all night (this was reported to reception due to my husband being a light sleeper but nothing was done), and the bathroom ceiling was leaking and dripping on to us when using the toilet. The toilet door could only be closed by slamming it shut, which was extremely disruptive at night and I would imagine this wouldn’t be pleasant for the neighbours either. There were a number of other guests that were also complaining about room issues and had been allocated incorrect room types, some were even charged an ‘upgrade fee’ to change rooms. Now onto the positives, the young man and woman working at the pool bar were extremely hardworking and friendly. The pool and jacuzzi were nice and warm and also appear clean. The cleaning staff are very hardworking and the hotel appears well kempt. The location itself is peaceful (aside from the noisy guests) and it pleasant for a bit of R&R. Breakfast was edible, and lunch was nice, we chose to eat our evening meals elsewhere. We would highly recommend the local taverna ‘Perfetto’ at the top of the hill for authentic Greek food they do an amazing Beef Stifado and their grilled prawns are excellent their customer service is excellent and food

I’m currently staying here until May 28th. I will be writing a more detailed review after that, but trust me nothing to worry about. If you’re coming here this year I’m happy to answer questions whilst I’m here. Ask me anything and I’ll be as honest as possible.

Late booked 5 night stay. Hotel very clean Rooms in 600s have a good view.Excellent air-conditioning. Rossa's bar part of the hotel a very short walk away where George and Spirios will make you most welcome. George makes delicious cocktails only €8.00 during happy hour 19.00 to21.00. If you want a quiet break with great beaches nearby and welcoming staff can highly recommend Gerakas Belvedere Hotel and Spa Andrew and Amanda visiting from uk.