Angsana Zhuhai Phoenix Bay

I had an incredible stay at Angsana Phoenix Bay Zhuhai! The room was beautifully decorated for my birthday, making it feel so special. The staff were fantastic, especially Hedi, who was exceptionally attentive and kind. I loved the photoshoot gift, and the buffet had a great variety. The spa experience, with a generous discount voucher, was amazing and truly relaxing. I’m definitely looking forward to returning!

國慶假期2100撿漏預訂的房間，雖然是撿漏，但也比平時貴了快一半。因為2大2小，所以又花了500加床。然後又在自助餐廳花了1200多吃的晚餐，人均400多的自助，但是品種非常少。最可笑的是，下午出門去沙灘玩的時候，看見服務員推着車，在一個個房間分水果的時候，晚上回到房間時，連一個水果的影子都沒看見。在這個酒店花了快四千，最後連分到水果的機會都沒有。預訂房間後，有管家來加微信，但是跟沒有管家沒什麼區別，因為加床還是自己在前台央求了幾遍才加上的。勝在前台給力，最後幫我加上了床！感謝前台！

I have placed a hotel booking through trip.com for a room in Angsana Zhuhai Phoneix Bay. We arrived the hotel at 3 pm but there is no packing lot and when we parked the car and checked in, the staff told me that the room is still not available and we have to wait for 40 mins. Finally we can get the room at around 5pm. It took 2 hours longer than the expected checkin time, i.e. 3 pm.  We just left our luggage in the room and then we had to go out for dinner. Before we planned to go swimming to enjoy the facility of the hotel but there is no time allowing us to enjoy the swimming pool anymore. Even the staff told us that we can have late check out at 2:30pm on the next day, we can’t enjoy it because we had other planned activities. At the end we checkout at 12:30pm. The staff offered us the Patio Pool Room but the in room pool is so dirty and full of leaves. We can’t use it at all. The cleanliness of the hotel facility draw us attention. In the next morning, someone outside the pool came inside our garden and knocked the window of our room. It was so loudy and woke all of us up. We were so scare so we did not open the curtain to see what happened outside. Luckily we locked the window so no one can come inside. We have concern of the security of the hotel. Honestly, it was a very bad experience for this stay. Angsana is such a world class and famous resort hotel.  We never expect that we paid higher price comparing with other 5 stars hotel in Zhuhai but we cannot enjoy the facility and do not feel relax at all. It really disappointed us. I hope the service level for this hotel can get improvement so that all the guests can have better service in the hotel.

The bar is good, but the beach is far away, and one side beach is not related to the hotel. Check-in time at 3 pm, but late, We got the room at 6 pm. The toilet has a bad smell.

mayli very good services very beautiful view

Had a wonderful stay at the hotel. Excellent breakfast and spacious room!