The St. Regis Zhuhai

C'était la première fois que je séjournais dans un si mauvais hôtel cinq étoiles. Quand j'ai ouvert la couette de l'hôtel qui coûtait 2 500 yuans par nuit, il y avait un cheveu, et c'étaient les cheveux longs et bouclés d'une fille, j'ai appelé la gouvernante de l'hôtel, mais. personne n'a répondu. Plus tard, il m'a rappelé. Il m'a proposé un petit-déjeuner gratuit, mais j'ai refusé parce que je ne lui avais pas parlé de mes cheveux juste pour le petit-déjeuner. En conséquence, il a dit qu'il était gêné et a raccroché, puis il a raccroché. je n'ai rien dit après ça, car à ce moment-là, mon enfant allait se coucher et il a dit qu'il viendrait dans la chambre pour m'aider à le nettoyer, mais il n'y avait qu'un seul cheveu et comment le nettoyer ? Je l'ai appelé à 11h00 le lendemain et lui ai demandé si je pouvais retarder mon départ. Il m'a dit que je pouvais retarder mon départ jusqu'à 14h30. Lorsque je suis arrivé à l'hôtel à 13h00, ma carte de chambre le pouvait. ne soit plus glissé. , l'enfant dormait déjà à ce moment-là, alors je me suis accroupi à la porte de la chambre avec mon enfant dans mes bras, attendant que le serveur vienne me glisser la carte de la porte, alors j'ai senti que même si cet hôtel Ruiji était très neuf et le sol était très haut, son service était tout à fait conforme à Pas bon et l'hygiène n'est pas bonne. En même temps, cet hôtel cinq étoiles n'a pas de réponse confortable et appropriée au client. insatisfaction.  Et je n'ai jamais séjourné au St. Regis. Je ne savais pas que l'hôtel St. Regis ne disposait pas de chambres parents-enfants. J'ai demandé au personnel à mon arrivée, avez-vous des chambres parents-enfants ? Ensuite, d’autres membres du personnel m’ont dit avec dédain que nous n’avions pas de chambre parents-enfants à St. Regis, vous ne le saviez pas ? Je ne sais pas. La plupart des hôtels cinq étoiles ont des chambres parents-enfants, je viens de demander, mais ils m'ont donné l'impression que j'étais inexpérimenté et que je ne me sentais pas très bien. ?

Design: Perfect, beautiful scenery, indoor and outdoor swimming pool and large fitness yoga room David: Not bad Service: General

Our stay at this hotel was truly exceptional, thanks to the outstanding hospitality and attention to detail. The location is absolutely breathtaking, offering stunning views of the magnificent bridge—a sight we admired every day. Our room was impeccably tidy and spacious, and we sincerely appreciate the butler team’s dedication in addressing our needs, particularly with the laundry service.   Dining at the restaurant was a pleasant experience. Despite the holiday rush, the staff handled the busy period with remarkable efficiency, ensuring quick table turnover and prompt service. The food selection, blending both Chinese and Western cuisines, was delightful, with each dish prepared to a high standard.   The gym facilities were another highlight—spacious and equipped with top-tier amenities, surpassing what we’ve experienced at many other hotels in the past.   Above all, it was the team’s warmth and professionalism that made our stay truly memorable. We’d like to extend special thanks to:   - Ben Zheng (Social Restaurant Manager) for the engaging conversation about local culture, traditions, and upcoming festivals.   - Sam at the bar, who kindly introduced us to the special daily event at 6:00 PM.   - Terry at the main entrance, whose assistance during check-in was invaluable.   - Sean Bi (Assistant Front Office Manager), for promptly resolving an oversight during checkout.   We deeply appreciate the genuine care and hospitality extended to us throughout our stay. St. Regis Zhuhai has left a lasting impression, and we look forward to returning in the future.  

Pros 1. Luxury treatment (Good services after check-in) 2. Professional arrangement (after Check-in & Check-out) 3. Front desk quick response & availability to deliver request (Room call) 4. Well mannered staff with warm welcome Cons 1. Unacceptable delayed check-in (3 hours waiting) 2. Afternoon tea boring menu. Nothing special at high price. Mediocre food that not match the price. 3. No courtesy. Tea time bills should be treated by hotel (we are waiting for the room at the table as we have no where to go.) 4. Morning Breakfast variety need improvement especially the Asian corner, taste bad in China is unacceptable specifically the noodles soup taste terribly bland. 5. Morning Breakfast consumption not enough to cater with the numbers of customers. Session end at 11:00am but at 10:00am many variety left empty. 6. Windows glass need cleaning due to dirt blurry view (Hotel Room Suite with a view of the harbor). 7. Serious improvement needed for the hi-tea sets, lost my appetite looking at the cookies and cakes decorated with a tray of fake grass, look gross. Majority of the items on the plate taste cold and bland being left over unfinished. Overpriced ridiculous portion of truffle fries with little to no truffle at all, rely on tomatoes sauces and sour cream from other plates. TWG tea should be served FREE because taste like tap water, the tea bag is dated and tasteless maybe expired. Coffee beans need to upgrade for its price my expectation it should be better than Luckin coffee. 8. Certain area of the hotel suite is a little dated and need replacement especially the bathroom mirrors that looked oxidized as if fungus is living in it. 9. Please replace the rain shower hose, it’s dated and not function properly. Conclusions There is nothing really wrong with the hotel, it’s the food menu need to change and the hotel room take note on the small details as we paid hefty price a night. Workforce management needs to pay attention, why would you need 3 hours to prepare a room? You kill tourist day and time that you can’t undo. Customer is paying for the luxury, we don’t pay to hear how sorry from St.Regis staff that failed to deliver. We are not here to listen to your problems.

Best hotel in Zhuhai by a mile. Spotless clean and very good service.  Special thanks to the charming young lady Cherry in the front desk who assisted in our check-in and attended to all our needs.

Hotel facilities and buffet breakfast are very good. The staff of hotel (Cora) is very friendly and helpful. Nice Experience.