Photos de Novotel Zurich City West

Réponse de l'établissement: Dear guest, thank you for your kind words. We are delighted to hear that you had a lovely experience with us and found our location convenient. We look forward to welcoming you back. Warm regards, Christophe B. General Manager

Réponse de l'établissement: Dear Supawut,Thank you for your kind words regarding our hotel and its location. We are delighted to hear that you had a positive experience during your stay.Best regards,Julia P., Deputy Manager

Réponse de l'établissement: Dear Romeo015, Thank you for your kind words about our friendly and helpful staff. We strive to provide excellent service to all our guests. Looking forward to welcoming you back soon. Best regards, Julia P., Deputy Manager

Réponse de l'établissement: 안녕하세요,두 번이나 피드백을 주셔서 감사합니다. 불친절한 리셉션 직원으로 인해 불편하셨다는 점에 대해 진심으로 사과드립니다. 이는 저희가 고객님께 드리고자 하는 인상과는 전혀 맞지 않습니다. 해당 상황을 더 자세히 논의하고 싶지만, 아쉽게도 고객님의 예약 정보를 찾을 수 없습니다. 댓글에 예약 세부 정보가 부족하여 이를 확인할 수 없었습니다. 예약 정보를 다시 보내주시면 사건을 보다 정확히 파악할 수 있을 것 같습니다.귀중한 피드백에 감사드리며, 이를 내부적으로 논의하여 향후 이러한 상황이 발생하지 않도록 개선하겠습니다. 그럼에도 불구하고, 나머지 숙박은 만족스러우셨고 객실과 시설을 잘 이용하셨다니 기쁩니다. 앞으로 다시 저희 호텔에 방문해 주시기를 기대합니다!.감사합니다.Julia P., Deputy Manager

Réponse de l'établissement: Dear Rainbowheart,Thank you for your detailed feedback. We're glad to hear that you were satisfied with the cleanliness, surroundings, and service overall, and that you found the room and breakfast to be acceptable. We're sorry to learn about your experience with one of our team members — we take such comments seriously and will follow up to ensure all guests are treated with respect and professionalism. We appreciate your input and hope to have the opportunity to offer you an improved stay in the future.Best regards,Julia P., Deputy Manager

Réponse de l'établissement: 親愛的Rouqiqi，感謝您對Novotel Zurich City West的寶貴回饋！我們很高興您享受到酒店的位置和早餐。期待您下次訪問！祝您旅途愉快！敬上，Julia P. Deputy Manager