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Réponse de l'établissement: Dear Guest,We sincerely appreciate the time you took to share your thoughts and experiences in your recent hotel review.We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is invaluable to us, as it helps us identify areas in need of improvement and take corrective measures.We are truly sorry that you didn't like the location of our hotel. As you know our hotel is located in a business district and as you have been mentioning it will take about 10 minutes from the main railway station to our hotel. In the future you can use our other Hotel Neues Schloss, which is located more closer to the city center.Thank you for your understanding, and we hope to have the opportunity to welcome you back and provide you with a truly exceptional stay.Warm regards,Guest Relations

Réponse de l'établissement: Dear Valued GuestThank you for taking the time to leave your feedback, following your recent stay at the Sheraton Hotel Zurich.We truly appreciate feedback as it is the only way we can improve services for our guests.We are delighted to hear that overall you enjoyed your time with us.We hope to welcome you back to Sheraton Hotel Zurich on many future occasions.Best regardsMarc Vincent PachalyFront Office Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to leave such a positive review and your kind words. We were so pleased to hear that everything about your visit exceeded your expectations, and you were well looked after by our attentive team. Customer service is at the very heart of everything we do at the Sheraton Zurich Hotel, and to read your kind comments is truly rewarding. I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to the Sheraton Zurich Hotel on many future occasions.Best regards,Marc Vincent Pachaly,Front Office Manager