Hôtels avec parking à Selangor, Malaisie

J'ai passé un agréable séjour à l'hôtel. La chambre était propre, spacieuse et très confortable ; le lit et les oreillers étaient moelleux, ce qui permettait de se détendre après une longue journée. Le parking était pratique, spacieux et l'accès au hall facile, ce qui était un atout majeur. Le personnel était aimable, poli et toujours prêt à aider avec le sourire. L'enregistrement et le départ se sont déroulés sans problème et efficacement. Dans l'ensemble, le service était excellent et a rendu mon séjour encore plus agréable. Je recommande vivement cet hôtel à tous ceux qui recherchent un lieu de séjour relaxant et bien géré.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

The room is very spacious and comfortable. The indoor waterpark is big and the kids are happy to play. A very beautiful and calming place. Good service from the staff is also very satisfying My family will definitely come again ! Thank You Monkey Canopy Resort

It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again Only one area for improvement, breakfast served too decent and limited.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

It's a very new establishment, expect yourself to be right next to construction site. It is so new that the location is also a little confusing, as it is not pin point very accurately yet on the map. The room is very spacious and new, but can see cleanliness will be an issue when it's no longer new. Better and higher maintenance needed. The noise of people closing their doors in the middle of the night was very loud and can wake you up. The A/C is too weak for a spacious room like this, 16C and I was still sweating at night. Nevertheless for this price point, it is a decent stay for a night.

Transfert avec navette gratuite : oui entre le terminal 2 et le terminal 1, où se situe l'hôtel mais c'est une navette de l'aéroport et non de l'hôtel. Transfert entre le terminal 1 et l'hôtel : oui et non Non après 21h00 = pas de navette entre le terminal et l'hôtel = GRAB où taxi obligatoire. Oui entre 6h00 et 21h00 sous réserve de vous avoir inscrit à l'avance et le bus est super pour 10 min de trajet. Pas de possibilité de collation en arrivant tard. Piscine très belle et petit déjeuner très copieux mais pas de service avant 7h00. Chambre spacieuse.

Je suis venu ici plusieurs fois et les séjours étaient bons. Le seul inconvénient, c'est que l'attente pour l'ascenseur est très longue. Si vous séjournez avec plusieurs familles, vous pourriez peut-être reconsidérer votre décision, mais si cela ne vous pose pas de problème, une attente plus longue devrait être acceptable. Comptez environ 15 à 20 minutes pour descendre. De plus, pensez à utiliser des bagages à main et des sacs à dos plutôt que des bagages volumineux, car l'ascenseur prend plus de temps, car l'hôtel est généralement bondé. Si vous séjournez aux étages inférieurs et que vous ne venez pas avec des enfants ou des personnes âgées (par exemple, au niveau 5 et en dessous), vous pouvez envisager de prendre les escaliers pour éviter l'attente. Concernant la propreté, je n'ai aucun problème.

De Palma Hotel offers a great combination of exceptional service, a wide variety of food choices, and a prime location. The service at De Palma Hotel is another reason why it is highly recommended. From the moment you step into the hotel, the staff are attentive, professional, and always ready to assist. The staff ensures a smooth and enjoyable stay. The location of De Palma Hotel is superb. Strategically positioned, the hotel is easily accessible and is located in a convenient spot for both business and leisure travelers. Being easy to find, it makes for an ideal venue for corporate training and other events, as you won’t have to worry about guests struggling to locate the venue. Its central location also means that participants can easily access nearby attractions and amenities during breaks or after sessions, adding to the overall convenience. If you’re staying at the hotel, parking is completely free of charge, which is a great perk for those traveling by car.

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.