Hôtels avec parking à Texas, États-Unis

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

Value for money. Free 24 hour shuttle service was a great offer. Recommend this hotel for overnight stay very close to IAH.

Overall speaking, we are quite satisfied with the hotel but the only fly in the ointment was that our request of cancellation of last night for one of our team who had to reschedule his travel plan was bluntly rejected. by the way, I have booked 6 rooms for three nights.

The room was fine but the view overlooks only the lobby from the third floor. I did not get the “high floor” overlooking the road as promised and ended up walking up late as I use the sun as my wake up clock.

The stay was ok and the shuttle service was good. The location however, could have been better.

Returning to this awesome Hotel for a second time. It's walking distance to the Baseball stadium. They offer valet parking and everyone is always so nice. Love that you need to a key card to get in and use the elevator!! The rooms are so nice and kept fresh. Decor gives an away from home feeling but simple enough and to theme. We will of course be returning in the future.

The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs. Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

J'aime cet endroit, excellent service Je voudrais revenir bientôt

Grand hôtel et emplacement