Unfortunately, due to bad weather on that day, our flight and several others couldn’t land, so we were unable to stay at the hotel. It was something beyond our control. Since our booking was non-refundable, we couldn’t get a refund, which is understandable but still a bit disappointing, especially as another hotel we booked for the next night refunded us in full under the same conditions. The hotel’s polite email response acknowledged the situation, but unfortunately didn’t really help the guest in any practical way.
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