Hôtels avec bar à Selangor, Malaisie

The check in and out process is pretty fast since I have reserved online. The staff are friendly. The front desk assisted me to change and upgrade the room for me after I checked the room. Comfortable bed and overall it's good. Downside is their lifts take quite awhile and it would be fantastic if they decided to improve the quality of their restaurant.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

Il est même un hôtel de longue durée, mais quand vous entrez à l'hôtel, vous vous sentirez très confortable et comme ça. La chambre est assez grande. Juste une partie de la chambre peut être la gestion de l'hôtel négligée. Mais la porte de la chambre troisième verrouillée,. Mais je choisisse de l'ignorer parce que je me sens sûr dans l'hôtel.housekeeping doit être alerté parce que dans ma chambre, le cap de douche de la brosse dentaire ne fournit qu'un au lieu de 2.room slipper notre standing mais je peux demander blufron le personnel. L'hôtel dispose d'une salle de sport, d'une piscine, etc. Enfin, le parking de voitures doit payer RM4 et pas gratuit.

Je reste une journée dans la chambre 955. Avec 2 lits simples et un grand canapé, très confortable et propre. La salle de bain également propre. Je reste ici pour l'enregistrement de mon vol partenaire à 2 heures du matin. Le réceptionniste est très poli et me permet de partir à 15 heures. Un service de buggy FOC est assuré de l'hôtel à l'aéroport via un pont de connexion entre ce bâtiment. Vous pouvez demander les informations détaillées à la réceptionniste. Si vous avez de l'argent supplémentaire pour guérir, c'est l'une des meilleures chambres où séjourner car il y a une grande fenêtre avec vue sur la qiblat. Pleine vue avec des arbres verts, très calme, et j'aime beaucoup la belle vue sur le coucher de soleil. Le petit-déjeuner est varié et savoureux

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Transfert avec navette gratuite : oui entre le terminal 2 et le terminal 1, où se situe l'hôtel mais c'est une navette de l'aéroport et non de l'hôtel. Transfert entre le terminal 1 et l'hôtel : oui et non Non après 21h00 = pas de navette entre le terminal et l'hôtel = GRAB où taxi obligatoire. Oui entre 6h00 et 21h00 sous réserve de vous avoir inscrit à l'avance et le bus est super pour 10 min de trajet. Pas de possibilité de collation en arrivant tard. Piscine très belle et petit déjeuner très copieux mais pas de service avant 7h00. Chambre spacieuse.

Tout d’abord, la propreté est excellente mais le service est encore meilleur. le stationnement est gratuit, ce qui est assez rare de nos jours. la chambre est immense et toutes les nécessités sont en place. Inconvénient : l'ensemble du bâtiment est assez fatigué. les ascenseurs prenaient une éternité, même s'il n'y avait pas beaucoup de clients pendant le ramadan. vous devez prendre ou sortir en voiture pour aller chercher de la nourriture car il n'y a pratiquement rien à distance de marche autre que le restaurant de l'hôtel. Globalement, pour son prix, c'est assez imbattable, surtout pour une chambre de 3 personnes.

Room is spacious. Every room attached with a kitchen equipped with fridge, microwave, sink & flame hook. Toilet is quite clean but shower curtain is a bit smelly & lower part of tiled wall is mouldy. Hope the hotel can improve this weakness. Overall is good but breakfast is extremely expensive. The 1st 2 days I stayed here due to free packages of government event then further a night paid by ownone. Breakfast is so so, thus it isnt worth to pay rm56 for 2 pax of breakfast

Overall, the hotel itself is satisfactory, and this is not my first time staying here for work purposes. The late check-out until 3:00 p.m. was appreciated. However, I would like to raise a concern regarding the service during my stay. I requested six (6) bottles of mineral water, and the staff initially agreed and informed me that the water would be sent shortly. Subsequently, I only received two (2) bottles. When I called the lobby to follow up, I was informed that the hotel policy allows a maximum of two bottles only. This was confusing, as my original request was acknowledged and accepted. If there is such a policy, it should have been clearly communicated at the outset. Additionally, after informing the staff that I was thirsty and requesting that the water be sent as soon as possible, I waited for more than 30 minutes and still did not receive the water. Eventually, I had to walk to the lobby myself to obtain it. I would like to understand if this level of service is in line with the hotel’s service standards.

🌟 A Relaxing Escape with Top-Notch Hospitality I recently stayed at this wonderful hotel and had an exceptional experience from start to finish. The hospitality stood out immediately—every staff member I met was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless and enjoyable. One of the biggest highlights was the beautiful view. Whether during sunrise or sunset, the scenery from the hotel was simply breathtaking. Overlooking lush greenery, a spacious pool area, and the city skyline in the distance, it offered a calming atmosphere perfect for unwinding. The facilities were another strong point. The swimming pool was stunning—surrounded by tall trees and comfortable seating, it felt like a peaceful retreat both in the day and at dusk. The gym was well-equipped and clean, making workouts convenient during the stay. I also appreciated having access to the sauna, which was a great way to relax after exploring the city. Dining by the pool was such a treat too. Enjoying a delicious burger under the warm sun with the pool just steps away made for a perfect afternoon. Overall, this hotel provided a delightful blend of comfort, excellent service, and great amenities. I left feeling refreshed and satisfied, and I would gladly return for another stay. Highly recommended for anyone looking for a relaxing getaway with great hospitality and facilities.