Hôtels avec bar à Selangor, Malaisie

The check in and out process is pretty fast since I have reserved online. The staff are friendly. The front desk assisted me to change and upgrade the room for me after I checked the room. Comfortable bed and overall it's good. Downside is their lifts take quite awhile and it would be fantastic if they decided to improve the quality of their restaurant.

➖ facile et rapide de vérifier ➖room very clean ➖friendly and assisting receptionist ➖comfortable stay

I would like to inform you that the air conditioning at the lift area is operating very slowly, and there is no air conditioning inside the lift. This situation has caused discomfort, especially during peak hours. I kindly request that the management take the necessary action to resolve this issue as soon as possible.

Je reste une journée dans la chambre 955. Avec 2 lits simples et un grand canapé, très confortable et propre. La salle de bain également propre. Je reste ici pour l'enregistrement de mon vol partenaire à 2 heures du matin. Le réceptionniste est très poli et me permet de partir à 15 heures. Un service de buggy FOC est assuré de l'hôtel à l'aéroport via un pont de connexion entre ce bâtiment. Vous pouvez demander les informations détaillées à la réceptionniste. Si vous avez de l'argent supplémentaire pour guérir, c'est l'une des meilleures chambres où séjourner car il y a une grande fenêtre avec vue sur la qiblat. Pleine vue avec des arbres verts, très calme, et j'aime beaucoup la belle vue sur le coucher de soleil. Le petit-déjeuner est varié et savoureux

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

J'ai séjourné à l'hôtel Ibis et je viens de rentrer à Sydney hier soir. ce fut une expérience absolument merveilleuse. L'hôtel est impeccable, tout neuf et propose d'immenses piscines qui ne sont jamais bondées. J'ai particulièrement aimé la superbe salle de sport et le salon au bord de la piscine. La salle du petit-déjeuner est immense et sert un fantastique petit-déjeuner. Les chambres sont belles et sont équipées d'équipements bien pensés comme des limes à ongles et des lames de rasage. Pendant mon séjour, la piscine était si sereine que je me retrouvais souvent la seule personne présente. Le spa était incroyable, spacieux et géré par des professionnels. Maria, la masseuse, était excellente et après un massage de 40 minutes, toute la douleur de mon vol de 13 heures avait disparu. Je suis tombé amoureux de cet hôtel. Comme toujours, l'Ibis Hôtel ne déçoit jamais ! Je reviendrai certainement dans cet hôtel, même si ce n'est qu'entre deux vols, pour un massage, un gommage corporel, un lavage et un brushing des cheveux comme ils le font xx. Leur générosité s'est démarquée lorsqu'ils m'ont offert un petit-déjeuner gratuit à 6h30 avant mon départ. pris la navette gratuite pour l'aéroport. Oui, le service de navette depuis et vers l’aéroport est gratuit ! Oh, aussi, je suis arrivé à 11 heures, même si l'heure d'arrivée était à 15 heures. Mon court voyage en Malaisie a été rendu encore plus mémorable grâce à l'hôtel Ibis. Hautement recommandé! Xx

Le meilleur hôtel pour séjourner à PJ. J'y ai dormi 1 nuit et la chambre est très spacieuse et propre. Le stationnement est fourni et gratuit une fois validé au comptoir. Le dépôt est de 100 RM en espèces ou par carte de crédit. J'ai un fer et une planche à repasser dans la chambre (le plus important) J'ai aussi une bouilloire électrique et un petit réfrigérateur ! La pression de l'eau dans les toilettes est super forte et il y a de l'eau chaude. Toujours mon hôtel de premier choix chaque fois que je dois venir à PJ pour mon travail.

Room is spacious. Every room attached with a kitchen equipped with fridge, microwave, sink & flame hook. Toilet is quite clean but shower curtain is a bit smelly & lower part of tiled wall is mouldy. Hope the hotel can improve this weakness. Overall is good but breakfast is extremely expensive. The 1st 2 days I stayed here due to free packages of government event then further a night paid by ownone. Breakfast is so so, thus it isnt worth to pay rm56 for 2 pax of breakfast

Room is clean and spacious. Good value hotel and nice breakfast. Location is a bit out, but with Grab or own transport it will be okay. Got a very nice Japanese restaurant which serves excellent foods with 20% discount for the hotel guests. Serene environment with golf course view.

Saya menginap di Bangi Resort untuk menghadiri kelas di Dewan Melur. The overall experience was relaxing and pleasant. Room was spacious and clean, with a calming view of the golf course. Katil empuk, bilik mandi lengkap, and there was a work desk which made it easy to jot down notes after class. Cuma satu benda – aircond sejuk sangat! Maybe sebab cuaca hujan masa tu, so the room felt extra chilly. Nasib baik selimut tebal and comfy, so tidur tetap lena. Dewan Melur was perfect for the class – spacious, air-conditioned, and quiet. Staff hotel pun sangat membantu bila saya tanya arah ke dewan. Breakfast was delicious, *************. Banyak pilihan – from nasi lemak to western dishes. I especially loved the sambal, memang padu! Wi-Fi dalam bilik agak perlahan waktup malam, but it wasn’t a big issue since I was mostly focused on the class and resting. Overall, Bangi Resort is a great place for work-related events or a short escape from the city. I wouldn’t mind coming back again.