Hôtels en bord de mer de Queensland, Australie

La chambre était spacieuse avec une cuisine ouverte. Le canapé du salon se transformait facilement en lit. Une station de tramway se trouve à proximité, ainsi qu'un petit supermarché et plusieurs restaurants ; le bâtiment Q1 est situé en face. La réception est au deuxième étage, mais nous sommes arrivés en soirée et elle était déjà fermée. Le numéro de téléphone d'un agent de sécurité était affiché au rez-de-chaussée ; il nous a apporté la clé de la chambre. Pour un voyage en famille, une chambre plus spacieuse est sans aucun doute plus confortable qu'une chambre d'hôtel. Dans l'ensemble, nous étions satisfaits. Le point négatif de Brisbane a été le magasin WHSmith de l'aéroport. Lorsque nous avons voulu nous faire rembourser notre GoCard, le personnel nous a froidement indiqué qu'ils avaient atteint leur limite de remboursements et ne pouvaient plus en effectuer.

Excellent location, lovely apartment, and great facilities. We really enjoyed our stay and would happily come back again. Highly recommended!

Juste en dessous de l'hôtel se trouve un supermarché Woolworths. L'emplacement est idéal, proche de tout. La chambre est spacieuse. Le service est un peu lent, mais ça va. J'ai envoyé un e-mail pour une petite demande, mais je n'ai pas eu de réponse. Dans l'ensemble, j'ai passé un très bon séjour et je reviendrai probablement.

Good location with tram stop at doorstep. Sara at the reception was great, offered us early check in and late check out and upgraded us to 23rd floor. Room was very spacious, a bit dated but very well maintained. Amazing sea & skyline from the balcony, might feel a bit daunting as very narrow. Room has a coffee machine. Bathroom is spacious but shower door was very mouldy. The revolving restaurant on 26th floor had 270 degree view of the surroundings. Staff was very friendly and allowed us to take photos although we didnt eat there. Pool and deck on the ground floor is good with a heated jacuzzi. The lifts are on the outside with views of the hinterland. There is a restaurant in the lobby. Although a bit pricey, would definitely stay again.

L'hôtel Novotel pour familles est idéalement situé, à proximité du tramway et de nombreux restaurants. Le service et le personnel sont excellents. Cependant, je pense qu'il aurait besoin d'une rénovation. La moquette marron foncé est peu agréable au toucher, car on ne sait pas si elle est vraiment propre. De plus, la baignoire des toilettes est en plastique, ce qui, personnellement, ne me convient pas pour prendre une douche. Quant à la propreté, j'ai été très déçue de trouver une tache sur l'oreiller ! Cela m'a refroidie et m'a fait douter de la propreté du reste de l'établissement.

Overall we had a good stay here but found the housekeeping policy very strange. There is no housekeeping unless you pay for it (or stay for 8 days). We could change our towels personally at the front desk but were requested to take out our own trash and had no way of vacuuming after a long stay. However, the room was adequate and we very much enjoyed the location, which couldn’t have been better.

Very comfortable night sleep, room was clean staff were helpful. Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.

Beautiful gorgeous apartment. We booked the beachfront view and it was absolutely perfect. Unobstructed view of the ocean + tennis courts. Pool was warm, clean and refreshing. Beautful long walk by the beach to Surfers Paradise. Bus stop a minute away to go anywhere in GC. Service by Luke, the young blonde guy at reception was a 2/5. We were given a room that didn't have a working dishwasher & dryer. Luke didn't even attempt to make any suggestions to help us. We had to return the next day to ask the older lady if we could use another dryer as we had a lot of wet clothes from being at the beach daily and at the pool. Our first day, we loaded the dishwasher and left for town only to come back to a flooded kitchen. We cleaned up without making a fuss. Service needs to be better.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

L'hôtel est confortablement situé à proximité de l'Esplanade, à seulement 10–15 minutes à pied du Mall Cairns. Le personnel était utile et agréable, ce qui a fait le séjour agréable. Le seul côté était le Wi-Fi, qui était lent et ne pouvait pas toujours être fiable.