Hôtels familiaux de Jawa Barat, Indonésie

Stayed in room 1024 Pro: Room clean Efficient check in and check out Nice view of mountain and trees Dish variation were nice, lots of options, i love the kuah bakso so comforting. Cons: Unable to set AC QR in tv to see room dining menu unable to open, sent email to reservation no response. So we cant order food for room service. At night room smells of solar fumes like machine fumes and in the toilet smells like thinner or paint or some chemicals which is significantly disturbing. Please check room 1024. No information on facility or activities during check in, only informed there’s free photoshoot Understand that photoshoot are part of facility BUT, so manya people taking photo in the morning makes our morning walk not smooth, many times have to STOP waiting for people photoshoot. Please consider to create specific photoshoot area. Must relook on food quality, during dinner buffet chicken sausage not fresh, kue putu apek becomes inedible. Please add paintings or plants on wall, we walk out from lift in 10th floor, head to our room, on right side there’s big empty wall left a depression feeling.

Excellent hotel with incredible staff. People go the extra mile here. I’ve been managed by young intelligent and very capable ladies.  They make the hotel run like clockwork.  There is an excellent Italian restaurant with beautiful authentic dishes.  As well, the Indonesian food is above par with some exciting stand out dishes; the duck, the beef rib (iga bakar) as well Lumpia and fish cakes.  Love the pool too.

We had a truly outstanding experience at this hotel, and it exceeded our expectations in every way. From the moment we arrived, the staff were warm, professional, and genuinely eager to help. Check-in was smooth and efficient, and we were made to feel welcome right away. The room was immaculate, spacious, and thoughtfully designed, with a very comfortable bed. Everything was spotlessly clean, and the attention to detail—from the lighting to the amenities—made the stay feel both luxurious and relaxing. The hotel facilities were equally impressive. The common areas were beautifully maintained, and the atmosphere throughout the property was calm and inviting. Breakfast was a highlight: fresh, varied, and delicious, with plenty of options to suit different tastes and dietary. Overall, this hotel delivers exceptional service, comfort, and value. We wouldn’t hesitate to stay here again and would highly recommend it to anyone looking for a high-quality, stress-free experience.

All your staffs are absolutely stunning and very inspiring. They are great workers they deserve more applause and honorarium. Im in the field of hospitality industries also and I experienced an amazing feeling in your Hotel Keep it up.. Allahumma baarik Faisal Al Filibiny

Nous avons eu récemment l'occasion de rester à votre hôtel et dans l'ensemble, je suis très reconnaissante de l'hospitalité et des installations fournies, mais je voudrais partager quelques réactions constructives concernant les pièges dans la chambre. Les coussins étaient trop fermes et malheureusement affectaient la qualité du sommeil pendant mon séjour. Pour un hôtel de la norme de Pullman, je pense qu'il serait merveilleux de fournir aux clients un menu de pillow ou au moins un choix entre les pillows doux, moyens et fermes, pour répondre à différentes préférences. En outre, les serviettes se sentaient plutôt fines et ne reflètent pas la qualité de luxe attendue d'une propriété Pullman. Pour un hôtel de ce calibre, je pense qu'il serait bénéfique de fournir des options pour les pillows plus doux ainsi que des serviettes plus épaisses et plus confortables pour les invités. J'espère que cette suggestion aidera à améliorer l'expérience des clients dans l'ensemble à l'avenir. Petit-déjeuner approximativement.

Le séjour à l'héritage Dago de la Suisse-Belresort était pure heureux. La chambre élégante, la brise de montagne et les vues panoramiques ont créé un repos pacifique. J'aimais l'atmosphère confortable et le service de haut niveau. Une combinaison parfaite de luxe et de nature fortement recommandée.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

As premium Hotel, it's organised clean and very good location. Farther more has very beautiful green mountains around, high quality of services and facilities. Clean tidy Room and very cozy bed. Good breakfast has wide variety for options and tastes. The staff friendly,

J'ai adoré cet hôtel. Nous avons même prolongé d'une nuit ! Très confortable. Un endroit familial ! Nous étions à court de bagages et avons demandé s'ils pouvaient nous prêter un grand carton vide, et ils nous l'ont livré directement dans notre chambre. Ils nous ont même fourni une cassette audio que nous n'avions pas demandée. Ils ont fait un effort supplémentaire. Nous reviendrons avec plaisir si nous retournons à Bandung.

Just one night but truly magnificent experience! Resinda ini managed by Padma jadi kamu bisa banget kok expect lebih dari hotel ini! Lokasinya enak, masuk kategori luar kota tapi masih terjangkau untuk staycation Jumat-Sabtu. Tidak begitu jauh dari keluar tol. Samping persis ada Resinda Mall dan ada jembatan penyeberangannya langsung dari hotel bikin ga ribet cari jajan dan makan. Di sebelah persis bagian lain juga ada Payakumbuah, cocok yang mau makan tapi gamau nunggu lama. Kami menginap di tipe Grand Deluxe karena biar bisa connecting room. Yang tipe ini ada standalone bathtub. Desain lemarinya full kaca, amenities pakai Sensatia dan ada mesin Jumpstart Dolce Gusto yang kasih 4 kapsul (hotel biasanya cuma ngasih 2 kapsul). Servis disini juga top banget! Karena anak-anak main bathtub banjir sampai ke luar kamar dan kena karpet. Telepon housekeeping langsung ditugasin petugas buat mopping tanpa babibu (takut kena charge tambahan haha. Untuk safety juara! Jadi di sini ada 2 kolam (Emerald dan Oasis) itu di tiap kolam ada penjaga. Di kolam Oasis yang ada 2 prosotan itu, tiap prosotan ada 1 orang yang jaga. Belum lagi penjaga bagian lain kayak di bagian playground kering. Menurutku para petugas gercep banget buat menjaga safety dan property hotel. Misal pas foam party anakku ngacir mau langsung nyebur kolam Emerald, eh langsung ditahan sama petugas dan diarahkan untuk bilas dulu. Good job! Asli ya jarang banget ada hotel yang menugas sekian banyak petugas untuk safety dan jaga property kayak gini. Top notch buat Resinda Karawang! Sarapannya juga berkesan banget. Mungkin karena ini kawasan kantor dengan banyak expat, varian sarapannya internasional banget. Ada makanan tradisional, chineese food, indian food, korean food, sampai japanese food (ada nato segala!) Salah satu hotel bintang 4 yang loyal sih dalam segi breakfast. Pernah datang ke hotel bintang 4 salah satu chain internasional, sedih banget variasinya, miskin banget ngasih protein. Kalau sarapan di Resinda Karawang gampang banget nyari protein. Pas sarapan saya didatangi petugas bernama Mbak Yolanda yang super ramah dan mengakomodasikan curhatan saya soal hotel dan safety. Thx! Pokoknya meski semalam berkesan banget lah nginap disini. Kalau nanti ada yang mau ngajak nginap barengan lagi saya sih mau aja hehe. Ini pertama kali menginap di padma branch, asli pengalaman kali ini bikin pengen mengeksplor padma branch lain. SUPER RECOMMENDED!