Hôtels familiaux de Bicol, Philippines

Perfect location, very comfortable We checked out early and there was no water in the shower, also our room has electric kettle but other room has none. No teaspoon, if we want to make coffee. Otherwise it’s all good.

All Staff was accommodating, helpful and friendly. I booked a room with mayon view but according to them the room they received that I booked was just a de luxe room without mayon view. I received a great customer service tho with the polite reception staff. She gave me some options and with a minimal fee I got the room that I wanted. Thank you Miss receptionist sorry I have difficulty with names but I really appreciate your service and to the waiter too who served us pork pinangat at the restaurant. Kudos to you all!

2 jours d'une expérience était magnifique. Le service client est en cours. Le personnel était professionnel et courtois. Ils ont également offert des compliments qui nous ont heureux. Les installations sont également amicales et le lieu est bon pour un toddler à marcher. Très bonne expérience et sera probablement réservée dans un avenir proche.

Highly commended sir Frank Takador for his assistance and guidance to manage the error booking we made he accomodate our request not only SO GOOD SO CLEAN but great services definetly we will book again

We had a good stay and the discounted price was an amazing value for money. The room was very spacious and with few sharp corners it was great to let our 1-year old baby run around the room. Breakfast and general helpfulness of the staff was excellent. The swimming pool area could be improved slightly, the paving around the pool was very slippery when wet.

Je profite de mon séjour à l'hôtel. Les membres du personnel sont hébergés. Wala lang syang food et nataon na malayo pala e2 sa aking ppntahan. Hindi ko masyado napagaralan. Mais globale maganda pa rhin sya. May konting sira lang sa pinto at sa aircon. Généralement, heureux pa rhin. 4 sur 5 étoiles.

One of the best customer service I have encountered, they have welcome fruits and pastries. It is located in an area where a lot of commercial establishments are built. This hotel ha as 3-floor gym so for those who are gym enthusiasts, this is a good hotel for you to choose. The hotel needs maintenance though, but every time their guests encounter challenges they immediately address it and change rooms or upgrade it. So accomodating. I would.be happy to book here again.

An amazing hotel....5 star all the way. Excellent food, staff, pool, facility! The staff were so accommodating, friendly and super efficient. We have travelled around the world and by far this hotel was one of our favorites! I highly recommend a stay here. You wont be disappointed!

The room was spacious and clean with a big bed and good AC. The TV connects to Netflix and YouTube which was nice for relaxing. The shower was disappointing - it was barely a stream of water and the temperature fluctuated a lot. But everything else was fine! Front desk staff were friendly and helpful. They arranged for our laundry to be done quickly which was very convenient. Our room wasn’t refreshed with water each day and we had to ask for more toilet roll but maybe this was because we came back to the room throughout the day to rest. There’s not much in the surrounding area in terms of shops (there is a 7/11 close by) and restaurants but the hotel provides a free buffet breakfast and you can pay for a buffet lunch/dinner if you like, although it becomes repetitive quickly Overall a very comfortable stay for a short period of time!

I stayed at a hotel in Legaspi and overall had an average but comfortable experience. The room was a decent size and the air-conditioning worked well, which made the stay more pleasant. A few mosquitoes managed to get in, though, which was a bit annoying. The TV was quite small, but usable. The bathroom could use some improvement—there was a bit of mold, and while the hot water worked, the water pressure was quite low. On the positive side, the location was very convenient, with a nice central area that made it easy to get around. Not a bad stay, but there’s definitely room for improvement.