Hôtels avec salle de sport à Midlands de l'Ouest, Royaume-Uni

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

This hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!

The location of the hotel is great. Walking distance to Bullring and most shops and restaurants. But the carpark is a bit of a walk through a not so nice area. Plus the closer car park is not 24 hours. So one night after a dinner that finished late, I missed the closing time of the car park and had to park at the car park that is further away. For cleanliness, the room is generally clean. But the bath towels were not clean. Out of the 6 nights I stayed there, 3 nights I had to ask for replacement towels because the new towels put in my room has various stains on them.

The hotel is perfect for tourists who want to transfer from Birmingham to another city. All equipment is perfect and advanced and the cost is reasonable. HOWEVER, the female receptionist is very rude and irritable, when I checked in with her, there’s the same name as me booked this hotel and I just double checked the days and whether I booked the breakfast or not she showed her impatience and rudeness.

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I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

Mercure Birmingham west hotel is easy to locate, easy to check in, I and my husband loves the facilities, the pool, the gym, steam room and sauna, it was my first experience in the steaming room, the jacuzzi spa was amazing, the hotel is neat, I try to change my room but there were lot of guest, I was communicated to about it and it was clear, we love the services including the amazing breakfasts buffet 🥰🥰

Overall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.

Le service est excellent, mais il est possible que personne ne réponde si vous appelez le service en chambre. L'environnement est également très agréable, les chambres sont spacieuses et bien équipées. L'emplacement est très facile à trouver. Je le recommande, le rapport qualité-prix est excellent. N'oubliez pas de demander des brosses à dents et des chaussons à la réception.

C'était la pire expérience, j'avais prévu un séjour d'une nuit à l'hôtel Radisson Blu avec mon mari et j'ai réservé l'hôtel via l'application Trip et dans cette application, ils n'ont mentionné nulle part un dépôt d'environ 50 livres à notre arrivée à l'hôtel, puis la réceptionniste nous a informés 😒 du dépôt et deuxièmement, la climatisation ainsi que la télévision ne fonctionnaient pas et c'était l'anniversaire de mon mari. J'ai réservé cet hôtel pour rendre son anniversaire plus spécial mais malheureusement, cette nuit-là nous a laissé le pire souvenir. La réceptionniste a donné un ventilateur mais il ne fonctionne pas, la température de la chambre n'était pas tolérable, mon mari s'est senti étouffé, il n'a dormi que 2 heures. L'hôtel était complet, c'est pourquoi nous n'avons pas eu la possibilité de changer de chambre, mais ils sont prêts à nous rembourser, mais le remboursement n'est pas la solution car cela perturbe notre plan, notre budget ☹️.