L'endroit est très propre, le service est très sympathique, le petit déjeuner est très délicieux, et il est proche de l'aéroport et propose également une navette pour l'aéroport, c'est le meilleur.
At the Lobby, while waiting for the Uber, I was advised not to put my feet up on the chair nor eat in the lobby area. Yet two days we had stayed there, we had witnessed that a group of people were literally eating, and a few people were taking a nap on the couch with their feet up.
”The breakfast buffet was a letdown; the options were limited, and the food quality was very poor.”
Food wasn't being re-filled in when empty.
Tables weren't cleaned right away.
We felt being watched when we were trying to get the second plate..
Issues with one of the elevators!! Card isn't working.
Nous sommes restés bloqués à l'aéroport à cause d'un retard de vol et avons passé deux nuits dans cet hôtel. Récemment ouvert, il est excellent, tant au niveau du personnel que des installations. Les prix étaient également raisonnables pour un hôtel aussi bien situé.
Staff is very friendly, and was helpful sending a iron to my room when we needed. On the 16th floor there is a HUGE infinite pool, jacuzzi, gym and a basketball court!! Great stay in a business district!
Service was great all around, location cannot be beat if you have an event at ICE, literally just a stone’s throw away, very convenient if you’re in Jakarta for that purpose. Room cleanliness can be improved though, there was a smell of undried laundry and even had a bug visitor one night!! But location really cannot be beat, that convenience alone was worth staying there. Shuttle service available to nearby mall as well!
L'hôtel est proche de l'aéroport, à 6 km, mais la navette a mis 30 minutes à arriver en raison des embouteillages. Le trajet jusqu'à l'hôtel a été beaucoup plus rapide. La réservation a été rapide et agréable, et on nous a proposé de monter nos bagages. Le petit-déjeuner était un peu froid, mais agréable.
I had a wonderful stay at Sheraton Airport Jakarta, and I’d love to share my experience.
Special thanks to Mas A Gree from the restaurant team for his extra care and warm hospitality. He is very kind, friendly, and always checked on me and my husband every morning during breakfast—offering new dishes and making sure everything was perfect. The food was amazing too!
Also, thank you to Mba Caca, as well as Mas Ryo, Surya, and nindi for their great service.
Not to forget the warm and polite shuttle driver, Bapak Priyanto Julian, who was very helpful.
And thank you to Mas Vincent/Joshua for taking care of my many pieces of luggage, hehe.
Overall, it was such a pleasant and welcoming experience.
I will definitely come back to Sheraton Airport Jakarta again!
Je suis heureux de vous présenter un accueil avec un porter qui vous offre une aide avec vos bagages, le check-in était briève.
Le petit déjeuner est répandu pour mourir.
Il visitera certainement de nouveau, n'a pas réussi à utiliser le gym et la piscine, peut-être l'utilisera alors.
Positive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
⭐️⭐️⭐️⭐️⭐️ (5/5)
My family (4 people) stayed at Grand Zuri BSD City from 8 to 9 July 2025, during the major flood in South Tangerang. We arrived well past midnight, completely exhausted from the situation, but the reception staff was incredibly helpful and accommodating. The check-in process was smooth and fast, even at that late hour, with no issues whatsoever — something we deeply appreciated.
The room was spacious, comfortable, clean, and neat. All in-room facilities were in excellent condition, including complete amenities and reliable Wi-Fi. Despite the difficult circumstances outside, we felt safe and well taken care of inside the hotel.
We also enjoyed the breakfast, which offered a wide variety of delicious options — a great way to start the day. Throughout the stay, the friendly and professional staff made sure we felt supported, which really made our short stay memorable during those challenging two days.
I would highly recommend Grand Zuri BSD City to my friends, family, and acquaintances — not only for the quality of the hotel but especially for the exceptional hospitality and service in times of need.
Excellent
141 évaluations
9,0/10
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9,4/10
Extraordinaire
IInvitéUn hôtel confortable et propre, bénéficiant d'un emplacement stratégique : accès direct au centre commercial Bintaro Jaya Xchange. Le personnel était sympathique et nous a même permis un départ tardif, ce que nous avons beaucoup apprécié. La chambre était bien équipée : télévision, climatisation, mini-réfrigérateur, fer à repasser, shampoing, après-shampoing, lait corporel, et bien plus encore. Merci à DoubleTree d'avoir rendu notre séjour agréable !
KKenneth kylbriStaying at the Aryaduta Lippo Village is a wonderful experience, truly feeling like a resort-like escape right in the city. The incredibly lush and expansive tropical gardens are immediately striking, creating a genuine urban oasis. A clear highlight is the massive lagoon-style swimming pool, a perfect spot for relaxation that reinforces the hotel's serene, family friendly atmosphere. The staff are exceptionally friendly and genuinely helpful, making the entire visit pleasant and welcoming. While the hotel has a classic charm, it is very well-maintained with all the modern comforts needed for a comfortable stay. The location is fantastic, offering the convenience of being within easy walking distance to the supermall and various restaurants. This hotel comes highly recommended for anyone seeking a peaceful getaway without leaving the city conveniences behind.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
IInvitéService was great all around, location cannot be beat if you have an event at ICE, literally just a stone’s throw away, very convenient if you’re in Jakarta for that purpose. Room cleanliness can be improved though, there was a smell of undried laundry and even had a bug visitor one night!! But location really cannot be beat, that convenience alone was worth staying there. Shuttle service available to nearby mall as well!
IInvitéAt the Lobby, while waiting for the Uber, I was advised not to put my feet up on the chair nor eat in the lobby area. Yet two days we had stayed there, we had witnessed that a group of people were literally eating, and a few people were taking a nap on the couch with their feet up.
”The breakfast buffet was a letdown; the options were limited, and the food quality was very poor.”
Food wasn't being re-filled in when empty.
Tables weren't cleaned right away.
We felt being watched when we were trying to get the second plate..
Issues with one of the elevators!! Card isn't working.
KkkmlcL'hôtel est situé à proximité de la ville de Marriott, à l'aéroport de Marriott Jakarta, à l'aéroport de Soekarno-Hatta, à l'aéroport de Marriott. Le petit déjeuner était une autre accentuation une bonne sélection de plats délicieux, de nouvelles options, et de service chaud pour commencer le matin à droite. L'atmosphère globale de l'hôtel se sentait moderne, propre et bienvenue.
HHuxley13Staff is very friendly, and was helpful sending a iron to my room when we needed. On the 16th floor there is a HUGE infinite pool, jacuzzi, gym and a basketball court!! Great stay in a business district!
IInvitéPositive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
JJoan Haase⭐️⭐️⭐️⭐️⭐️ (5/5)
My family (4 people) stayed at Grand Zuri BSD City from 8 to 9 July 2025, during the major flood in South Tangerang. We arrived well past midnight, completely exhausted from the situation, but the reception staff was incredibly helpful and accommodating. The check-in process was smooth and fast, even at that late hour, with no issues whatsoever — something we deeply appreciated.
The room was spacious, comfortable, clean, and neat. All in-room facilities were in excellent condition, including complete amenities and reliable Wi-Fi. Despite the difficult circumstances outside, we felt safe and well taken care of inside the hotel.
We also enjoyed the breakfast, which offered a wide variety of delicious options — a great way to start the day. Throughout the stay, the friendly and professional staff made sure we felt supported, which really made our short stay memorable during those challenging two days.
I would highly recommend Grand Zuri BSD City to my friends, family, and acquaintances — not only for the quality of the hotel but especially for the exceptional hospitality and service in times of need.
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