Chez l'habitant de Selangor, Malaisie

Upon checking in, I was informed that the room was taken because the hotel has been overbooked. After a commotion, I was offered a studio instead. When I complaint again about the booking rate difference, they agree to compensate. Now even after a week, nothing happened till I have to contact Trip.com by myself. This is not my first unpleasant experience with Trip.com. Sincerely request to look into the predicament of guest who has already confirmed on the bookings but being denied a place to stay and without even being informed upfront is a serious frustration.

很乾凈，整體感覺還是不錯的，就是不知道為什麼螞蟻有點多。希望不要再收按金了好嗎？中國個人賬户怎麼轉賬到國外賬户？交現金的話前台10點才上班，搞得退按金，我回國換人民幣差了60元手續費，很無謂啊。開通信用卡擔保不行嗎？為什麼還這麼落後啊這公寓

The homestay a bit far from jetty. By walking around 10min. The owner is nice, but the room facilities is still need to upgrade. Mid night have neighbour make noise as well.

Logement confortable et intéressant.localité stratégique est proche de l'aéroport et du centre-ville.le prix de l'hébergement est également la valeur du prix.si je reviens à KL.. je viendrai certainement ici. merci

Le lieu avait un raccord (bidét). Les lumières de la salle de bains flirtant. La salle de bains sentait un mauvais odeur. L'ac dans la salle de bains quand on s'est déplacé était en eau. Les sols étaient sales. J'ai essayé d'utiliser la machine à laver et toute l'eau s'est échappée sur le sol. Il s'est bien tourné, mais l'eau n'a pas évacué correctement, il a juste échappé dehors. Les murs avaient des peaux de papier de paroi de tous les côtés et le papier de paroi était si sale. Le tableau de fer a été tout coupé. Ne soyez pas trompé par les photos que vous voyez sur l'application. Ils ont été très bien réservés, mais ils ont été très bien réservés. Le chinois qui est venu nous aider à nous faire un nouveau tableau de fer et à nous aider avec la machine à laver est un homme très humble et gentil. Il a essayé de nous aider à nettoyer le sol mouillé en raison de la fuite de la machine à laver et il a pardonné. Le système de gestion des bagages est très simple.

I booked the Deluxe Queen room because it has a ”kichenette”. It's actually just counter space with zero appliances. It's odd to not have an induction stove for this space, and the rooms not having microwaves makes it misleading to call this an ”aparthotel”. My room was a total eyesore (see photos). It's concerning that they won't improve the appearance of the rooms for the guests with several coats of paint. It's not compatible for long stays. There was construction across the hall (see last photo) from 10 AM to 5 PM which made it impossible for me to work remotely. The only 2 positives were the internet being private and the location being walkable.

I had a pleasant stay at this hotel. The check-in process was smooth, and the host was very helpful throughout my stay. My room was comfortable, although the door lock was a bit loose and needed replacement, which I hope gets addressed soon. There is shared bathroom well-maintained, but for those who prefer more privacy, I recommend booking the deluxe double bedroom with a private bathroom. Overall, I had a good experience and would consider staying here again.

乾淨，大氣，新

Attentive receptionist and everything is new. Enjoyed the sheltered swimming pool at 25th floor.

I’m quite sure that a better job could be done by the team instead of ignoring my queries on the following: 1. I selected a room stated that has windows; stayed in a room with only walls around unable to access any outside view 😕 2. I selected a room listed to have a TV; stayed in a room that has no TV leading to a pretty boring night 😮💨 3. I selected a room that I was made to believe a washing machine is included as per listed amenities; stayed in a room where no washing machine is to be seen 🫤 The above matters were raised in the WhatsApp group chat but to no avail, none of the team members within the group chat responded, so needless to expect any concerns showed on my stay being hospitable. The next text that got in the group chat was already informing me about checkout, as though my queries were entirely nonexistent. I’m sorry but it’s a rather disappointing experience after so many umpteenth stays I previously had.