Old, worn out and totally overpriced. I looked online for a hotel were pets are allowed and therefore set a filter 'pets allowed" on a booking side. I have just crossed 4 countries by car, travelling from Turkey to Denmark, so i have stayed in several hotels on the way. Hotel Østersøen came up in the list of results and was the cheapest one, so I booked it. There is no reception at the hotel, so there was no one present when I checked in. The following day I was out the whole day, working on my boat. When I came back in the afternoon, I found a note from the cleaning lady to please contact the reception, which I did immediately. As mentioned before, there is no reception desk, just a contact Hotline. I called at 17:15 but they stop operating at 4 pm, so I called them first thing the following morning and was told, that pets are not allowed at the property (I tried to explain that it came up on my search even though I had set a filter). I was asked to leave immediately and still had to pay for the following night, even though I was out by 10 o'clock, because, according to the lady, they would still lose out another day. The hotel has charged me the full amount for 8 days, refusing to refund me anything! I have contacted ********** and raised a claim with them; they have contacted the hotel and asked for a refund and the (One Star) hotel's respond was that a) they had to do an extensive cleaning which costs 990,- DKK and, due to this cleaning attempt were not be able to rent out the room for a couple of days (?!) and therefore had a financial loss, which coincidencely added up to the 3.285,- DKK that the hotel still owes me? If this hotel is so concerned about their guests having allergic reactions to pets they should first of all get rid of the nasty, stained carpets which look as run down as the rest of the "furniture" in the rooms. I booked myself into Benniksgard afterwards, a 4**** hotel with an excellent service and breakfast and was charged an additional 250,- DKK for my dog for the whole duration of the stay.
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