Gina's Garden Lodges

Ci siamo trovati bene La propietaria e stata gentile e disponibile La casa l'abbiamo trovata spaziosa Con tutto l'occorente Pulita e comoda Da consigliare

We stayed 2 nights here and it was a great and affordable base camp for us. Room was cool in the evenings and we never saw a mosquito at all. Kitchen is basic but has what you need. Avetea Cafe is a 5 min walk and people came from all over the island to have food there and we were able to make it with a short walk - which we did several times! Our hosts Des and Tutai could not have been more hospitable and were only a phone call away if we needed something.

I booked to stay here, but before we stayed there, we had read the reviews, which read REALLY poorly about management and the reception you could except, so I cancelled WITHIN the correct period. Luckily we didn't stay there! What transpired was this: Upon going back over my bank statement at a later date, I saw that I had been billed $600 for a non existent stay - we DID NOT stay there! So, I rung gGina's, and had a conversation with a VERY rude, belligerent man, who swore to god that no one but no one had booked the week I said I had, told there was no monies accpeted AT ALL that week, and no onoe had stayed. Fine. I left it, stewed on it, and tried again a week later. Low and behold, he knew EXACTLY who I was, and who he was talking to, knew that I had initially booked in that week, even though he lied to me and initially said that NO ONE had booked that week at all, told me I was a no show (even though I had cancelled), that he was entitled to my money, told me to shut up, and hung up on me!! So, I am now out of pocket $600, and I am furious! I am taking steps to enlist the help of the Auitataki Police, ******* and Consumers Rights NZ, and I WILL NOT stop until I get the monies owed to me.Sadly for him, my bank statement has got Gina Garden Lodges clearly on it, so it is proof that he pcoketed the money. I am determined to get my monies back, as I am not a walking ATM! The below is copied and pasted from my internet bank statement Visa Purchase Ginas Garden Card number: 4835 **** **** 6269 $600.00 16 Sept 2021