Woxxie Hotel

WARNING DO NOT GO TO THIS PLACE ITS DIRTY MAGOTS AROUND THE FLOOR WHERE YOU EAT CATS ALL OVER THE FOOD SIDES AT NIGHT AVOIDED curtains in the room don't work fridge don't get cold o English food only egg on toast

Everything is just wrong in this place . From room cleanliness to public areas , public toilets next to bar , restaurants and pool . Sun loungers and restaurant chairs on the balcony covered in bird poo . Don’t expect your room being cleaned on regular basis unless you leave some money and even so they don’t clean your bathroom. Rooms hallway covered in cats poo. Tables cloths in restaurant all dirty in food stain’s, cutlery dirty and unpolished. Food limited , everyday basically the same and tasteless. Entrance to spa and pool toilets flooding in water and the smell is unbearable. Gym basically doesn’t exist full of dirt and broken equipment. Restaurant and bar manager Mustafa rude, unpleasant with horrible attitude doesn’t even answer for greetings or simple good morning . Half an hour after food service starts he is seating wit entertainment team eating while other guests are looking for table to seat down . No food labels you don’t know what you are eating is like a lucky deep not to mention about any food allergies alert’s. Stay away from this please and don’t believe in those 5* reatings. From Monday to Sunday constantly building work noise going on . Unbelievable.

Reception Staff and Reception: Right from the start of our stay, the staff were unfriendly most of the time and we couln't even distinguish them from the guests as they had no uniforms or name badges. At first, we thought the bellboy was a stranger trying to steal our bags as he had no uniform and was wearing jeans and a stained t-shirt. The reception looked very antiquated and dirty, which set the scene for our stay. The receptionists are rude and discourteous and don't want to deal with any queries or complaints guests may have. When you ask something of them, they dismiss it and don't deal with it. They didn't provide us with towels during the dead of summer when it was very hot and people were swimming and showering daily. There were four of us in our room and they only gave us towels after asking for them 3 or 4 times. The receptionist said that we were asking too many times, but having towels is a basic necessity, especially in the weather we stayed in. Bar Staff: The bartenders were unpleasant and tried to discourage you from having alcohol. The bars themselves had very limited options given it was all inclusive and they were all clearly in need of a makeover; you could see loose wood falling apart, exposed barraels, and they were generally very unhygienic and dirty. They also serve drinks in tiny paper cups that hold barely any drink, unless you specify to them that you want a bigger cup. They advertise having 5 bars, but in reality there are only 3 as the pool bar doubles up as the restaurant bar and the beach bar is barely even a bar as they only serve wine, beer, and Pepsi and the bar is delapidated. The bars often run out of basic drinks such as Pepsi and vodka with no alternatives. There are also no cocktails, as was advertised. Breakfast and Restaurant Staff: The restaurant is very grubby and dirty and has tablecloths that haven't been changed for sometimes more than a day and if you move the trolleys storing food, you will see food that has been left on the floor for days and hasn't been cleaned. They deliberately set up tables for 4 people with cutlery for only 2 people, and sometimes they don't even set it up at all and expect you to set the table yourself. During breakfast, staff members can be seen eating what little food there is in front of guests on the same tables as guests and at the same time as guests. Breakfast is extremely limited and the only food there is is watery scrambled eggs; sliced tomato with melted cheese on top (which is normally cold); chips that are only hot if you're there immediately as breakfast starts; a poor selection of plasticy cheeses and hams; stale bread from the dinner before; hard boiled eggs which have green inners (meaning they are massively overcooked) and a limited selection of cereal. They don't even serve yoghurt, fruit salads, or basic pastries such as Danishes and croissants. There is coffee offered at breakfast, but the coffee machines never work as they haven't been cleaned in month

Having spent 11 nights in this Hotel was the worst experience one could wish for. Trying to get through to reception from the start that we were more than unhappy with the whole situation. Filthy room we even bought our own bleach to try and clean as best we could. Fridge was dirty, broken, shower was disgusting, outside terrace chair broken. The bridge over swimming pool broken with screws hanging out. Slide was not available. Language was a barrier, no English hardly spoken oir complaints fell on deaf ears. After waiting for reply on letter sent waited 2 months for reply. Letter from Woxxie was in denial of what actually went on. I was told that on the beach had no knowledge of our complaint so the matter closed although our rep said Atik Travel operations knew about it as he had reported to them. Hopefully this hotel will not be sold to others as no one deserves to be treated the way we were. On the beach/love holidays should think very carefully about selling this hotel on their sites.

Worst place ever.by far.no idea where any stars or good reviews come from. Very limited choice of food and runs out very quickly. If you not there at the beginning of serving you go hungry or eat leftovers. Also not enough plates and cutlery. Ice cream for kids only served at 5pm.not enough for everyone. Every day running out of everything-food drinks ice cubes. Our room has not been cleaned once within a week. Broken sunlounges covered with filthy cushions. Water slides only open for few hours a day. Dirty beach.power cut every night for around 2 hrs.so no air con light or water. This place should not be offered by any travel agent. Stayed in 4 star hotel 10 min away from woxxie 3 years ago. It was absolutely outstanding.not giving name of hotel as don't want to advertise. Only saying ive seen other hotels in same area.don' waste your time and money going to woxxie

So discusting hotel very dirty rooms are so dirty bad customer service, I came with my sister with 4 children food very bad they say drink at pool but all lie drink you can’t drink it, I tell everyone never book this hotel you will regret all the time, my room was very dirty and smell every day people argue and fight at reception about room service food dirty can’t eat my hoilday was hell

This is quite simply the worst hotel we’ve ever stayed This is the worst hotel we’ve every stayed at, do not book this hotel. We booked through Love Holidays for 10 nights all inclusive. Advertised as a 4* but don’t feel this Hotel should be operating at all. Firstly the rooms are so dirty. We upgraded to a superior room with sea view. Our first room had broken air conditioning and broken fridge and only after arguing and creating a scene were we moved to another. The air con and fridge worked however the room was filthy dirty with dust and bathroom grime. Broken flooring, damp walls and stains all over. The shower should of had an air vent but instead was covered by a plastic bag. If removed you can be seen from rooms across the road! The shower door looked like it had never been cleaned and was covered in limescale.The cleaner only appeared to make the beds and we witnessed rubbish, plates and glasses left throughout the corridors for days. The food at this hotel is very very bad, I’m willing to give most things a try but honestly couldn’t even tell you what was being served, nothing is labelled and flies everywhere. The grill used to cook to order is black with grime and soot from previous meals and is used for breakfast, lunch and dinner. Everything served is covered with the chard remains of previous meals. No ice cream was available and the all inclusive drinks are basic, beer, bad wine, vodka and soft drinks. Water is provided in small plastic cartons like we’re 5yrs old. The hygiene throughout the hotel is honestly shocking. The staff covered in sweat, no gloves or hairnets in the kitchen and clothes so dirty. The table clothes are filthy and not changed between diners, just swept with a mini dust pan and brush. We we horrified to witness the cleaners cupboard looking like a scene from a horror film! We witness a boy being ill across the restaurant floor and the cleaner just slosh it around with a dirty mop and walking away :( The pool and slides were good fun, my son had a blast here and made friends, however be careful. The area around the pool is very slippery and we saw many people slip and fall. The lifeguard at the top of the slides is more interested in his mobile phone than the safety of the children hurling themselves down the slides. A large number of sun beds were broken, not enough seating on the terrace and lounge area chairs look ready to fall apart held together with glue and random screws. The private beach area is shocking, dirty beach, not enough beds and the ones that are available are rusted and ready for the bin, broken sunshades and very dirty bar area. The last straw for us was when we visited the spa area. We were shocked to find crumbling walls and floors full of broken plaster, a huge pile of bird droppings below a nest left for ages, broken lights, soaking wet slimy floor and the worst smell of urine ever. At this point we checked ourselves out of the hotel and moved elsewhere. We ending up spending more than th

We were so looking forward to a long awaited holiday we worked hard and saved for , where do I start our room was four floors up no lift , I have mobility problems, it was dirty dull curtains having off , aircon not working broken fridge , leaking bathroom ceiling with mould , dirty begging and mattress , our daughter was next door with three young children and her room was worse with a smelly bathroom. We reported this straight away on the Monday we arrived and was told we would be moved to a superior room on the Thursday, three days later . On the Tuesday my daughter went down with severe sickness and Diarrhoea, the next day I did to and one by one all eight of my family got severely ill , including our grandchildren 12, 6, 5, and two and four adults. The hotel was dirty food laying around for days toilets filthy no toilet roll no soap and used Sanitary products on the floor , this was the toilet right next to the restaurant! The food was terrible not labelled and after the first two days off all becoming so ill we couldn’t and didn’t want to eat here . We got moved while we was ill and the superior room was equally as dirty , dusty dirty bedding and mattress stained , broken fridge , the floor was all broken with gaps . We spent most of our holiday in our rooms or the bathroom, we was still ill when we traveled home but just wanted to get home . The swimming pool had quite a few broken sun loungers , plates of food everywhere, very slippery not that we got to use it much . We came home ill dehydrated exhausted and stressed and very disappointed, this hotel is nothing like the pictures and not worthy of four stars ! I don’t want other family’s to go there what we have and there were a few family’s who experienced the same . This is an honest review and I have pictures to go with it . There is more but feel I’ve wrote a book already.